Ch. 13: Managing Diversity Flashcards
4 Characteristics of Diversity in Corporate America
- Generational workforce (WWII, baby boomers, Gen X, Millennials (Gen Y)
- Aging baby boomers
- Increased number of foreign workers
- Increased number of female workers
Traditional vs. inclusive model of diversity
Traditional: Inborn differences immediately noticeable
Inclusive: Aspects of diversity can be acquired or changed during a lifetime
Diversity
All the ways in which people differ
5 Dividends of Workplace Diversity
- better use of employee talent
- better understanding of marketplace
- better understanding in leadership positions
- better quality of team problem solving
- reduced costs associated with high turnover
Prejudice
The tendency to view people who are different as deficient.
Discrimination
Acting on prejudicial attitudes.
Stereotypes
Exaggerated, irrational beliefs associated with groups of people.
ethnocentrism
The belief that one’s own group and culture is inherently superior to others’.
ethnorelatism
The belief that all groups and subculture are inherently equal
monoculture
A culture that only accepts one way of doing things and one set of values and beliefs
pluralism
An organization accommodating several subcultures
glass ceiling
An invisible barrier that exists for women and minorities that limits their upward mobility in an organization.
5 Step to Achieving Cultural Competence
- Identify diversity problems.
- Strengthen commitment of mgmt.
- Choose solutions to fit a balanced strategy.
- Demand results and revisit the goals.
- Maintain momentum.
4 Diversity Initiatives and Programs
- enhancing structure and policies
- expanding recruitment efforts
- establishing mentor relationships
- increasing awareness of sexual harassment
mentor
a higher ranking professional in the organization who is dedicated to the mobility and support of the mentee’s professional career
