Ch. 10 - Communication

Question 1

What are the purposes of communication?

Answer 1

• Persuasion
• Evaluation
• Informing
• Motivating
• Problem Solving

Question 2

What are the types of communication?

Answer 2

Interpersonal communication (b/w people)
Intrapersonal (self-talk/self-dialogue)
Verbal vs. Nonverbal Communication

Question 3

Describe the Communication process.

Answer 3

1. Decision to send a process
2. Encoding of the message by the sender (translating thoughts to the message)
3. Channel through which the message is transmitted to receiver (message given verbal or nonverbal)
4. Decoding of the message by the receiver (interpreting the message)
5. Internal response by the receiver to message (getting mad or feeling relieved)

Question 4

What are the guidelines for sending verbal messages?

Answer 4

1. Be direct
2. Be clear and consistent
3. Own the message
4. Separate fact from opinion
5. Be consistent with nonverbal messages
6. Look for feedback that your message is accurately interpreted
7. Inform others of what you want them to do instead of what not to do

Question 5

What are some nonverbal message characteristics?

Answer 5

1. Physical appearance
2. Gesture
3. Touching
4. Facial Expressions
5. Voice Characteristics
6. Posture
7. Body Position

Question 6

What is the importance of nonverbal messages?

Answer 6

it is the majority of our communication ( ~50% - 80%)

it is harder to control nonverbal communication also

Question 7

What is a key type of listening in receiving messages effectively?

Answer 7

Active listening

Question 8

Define active listening.

Answer 8

• attending to the main and supporting ideas
• acknowledging and responding (asking questions, paraphrasing)
• paying attention to the speaker’s total communication

Question 9

What are some types of breakdowns in communication?

Answer 9

Sender failures

Receiver failures

Question 10

What are sender failures?

Answer 10

a type of breakdown in communication

where senders may transmit a message poorly

Question 11

What is a receiver failure?

Answer 11

a type of breakdown in communication

failing to listen (misinterpreting)

Question 12

What are some barriers to effective communication?

Answer 12

• Noise level
• Fatigue level
• Weather
• Group Size
• Anxiety
• Frustration/Anger
• Listening skills
• Concentration

Question 13

Describe the Sandwich Approach to Constructive Criticism.

Answer 13

also known as (+) (-) (+) statements
Steps:
a positive statement (to get them to pay attention)
future oriented instruction (what needs to change)
a compliment (motivation)