Ch 10 All Questions Flashcards
Contract Law
Definition: Governs agreements between parties.
Example: Client signs a contract agreeing to terms of personal training services.
Duty of Care
Definition: Obligation to protect clients from harm.
Example: Ensuring proper safety measures during workouts.
Informed Consent
Definition: Client understanding and agreeing to activities.
Example: Client signing a waiver before starting a fitness program.
Negligence
Definition: Failure to meet known standards.
Example: Not properly spotting a client during weightlifting.
Waiver
Definition: Document waiving legal action in case of injury.
Example: Client signing a waiver before participating in a fitness class.
Risk Management
Definition: Processes to minimize harm to clients.
Example: Regularly inspecting workout equipment for safety.
Tort Law
Definition: Regulates civil wrong-doing.
Example: Client suing a trainer for injury caused by negligence.
Common Legal Claims
Slip and Fall
Equipment Usage
Supplements
Sexual Harassment
Proper Qualifications
Emergency Response
Client Confidentiality
Emergency Response
Importance of CPR, first aid, and AED training.
Need for proper documentation in case of emergencies.
Confidentiality
Importance of maintaining client privacy.
Consideration of HIPAA compliance for health-related information.
Proper Education
Definition: Obtaining higher education to minimize avoidable mistakes.
Example: Studying anatomy and physiology to understand common injuries.
Appropriate Training for Each Client
Definition: Tailoring workouts to meet individual client needs.
Example: Avoiding exercises that exacerbate a client’s back problems.
Limiting Liability Through Avoidance, Retention, Reduction, and Transfer
Definition: Methods to reduce risks and protect job and certification.
Example: Obtaining liability insurance to transfer legal liability.
Avoidance
Definition: Avoiding dangerous actions to prevent injury.
Example: Choosing safe workout environments for clients.
Retention
Definition: Retaining clients through professional relationships.
Example: Clients are less likely to pursue legal action if they trust their trainer.
Reduction
Definition: Keeping up with industry guidelines to reduce liability.
Example: Staying informed about annual changes in legal requirements.
Transfer
Definition: Transferring legal liability through insurance.
Example: Obtaining liability insurance to cover legal representation costs.
Proper Conduct
Definition: Behaving professionally to minimize risks.
Example: Avoiding inappropriate jokes or behaviors that could lead to conflict.
Proper Training Area
Definition: Ensuring the training environment is safe and appropriate.
Example: Checking workout areas for hazards before training sessions
Documentation
Definition: Keeping detailed records to provide evidence in case of legal action.
Example: Documenting equipment checks and incidents to support claims.
Marketing Your Business
Definition: Strategies to obtain and retain clients.
Example: Creating a business identity through marketing.
Websites
Definition: Utilizing websites as advertising tools.
Example: Constructing interactive websites with updated health information.
Business Cards and Brochures
Definition: Marketing materials to attract clients.
Example: Developing brochures with information on services and qualifications.
Steps for Successful Marketing
Definition: Steps to effectively market services.
Example: Identifying market needs and promoting services to fulfill those needs.
Involvement in Community Activities
Definition: Engaging in community events to promote business.
Example: Participating in public speaking events related to fitness training.
Additional Ideas for Marketing Your Business
Definition: Alternative methods to sell services.
Example: Offering gift certificates or developing a line of branded products.
Determining the Cost of Your Service
Definition: Assessing pricing factors for services.
Example: Calculating annual income requirements and client session needs.
Steps for Pricing Assessment
Definition: Steps to determine pricing based on income requirements.
Example: Calculating weekly income needs and closing percentages.
Elements of Running a Successful Business
Definition: Essential aspects of maintaining a successful business.
Example: Staying professional and adaptable to clients’ needs.
Professionalism and Dependability
Definition: Maintaining a professional demeanor to retain clients.
Example: Adapting programs to suit clients’ needs and listening to feedback.
What does READ stand for?
Rapport, Empathy, Assessment, and Development
READ: Rapport, Empathy, Assessment, and Development
Definition: Customer service approach to improve client retention.
Example: Building rapport with clients through confidence and professionalism.
Customer Service Guidelines
Definition: Principles to enhance customer satisfaction.
Example: Always greeting club members with a welcoming attitude.
Key Points for Success
Definition: Strategies for finding and retaining clients.
Example: Networking with healthcare professionals to recruit clients.
Investing Time with Clients
Definition: Ways to build stronger relationships with clients.
Example: Taking interest in clients’ hobbies and interests outside of training.
Referrals
Definition: Encouraging current clients to refer new clients.
Example: Following up with potential new clients after receiving a referral.
Other Incentives
Definition: Methods to attract new clients.
Example: Providing trial offer coupons to encourage new clients to try training.
Non-Compete Clauses
Definition: Contractual agreements to prevent trainers from taking clients.
Example: Strengthening relationships with fellow trainers to avoid conflicts over clients.
Business Organization
Definition: Different types of business structures.
Example: Sole proprietorship, partnership, corporation.
Sole Proprietorship
Definition: Business owned and operated by one individual.
Example: Requires only a license from state/local government.
Independent Contractor
Definition: Individual providing services for another company.
Example: Receives payment from contracting company, limited flexibility in salary negotiation.
Partnership
Definition: Business owned by two or more individuals.
Example: Liability shared among partners, formal or informal agreement.
Corporation
Definition: Formal business entity governed by regulations.
Example: Owners have limited liability, separate legal entity.
S-Corporation
Definition: Business entity combining advantages of various business models.
Example: Owners not double-taxed, flexibility in distributing dividends.
Business Plan
Definition: Strategy outlining business goals and operations.
Example: Includes budget, employee policies, advertisements
The Budget
Definition: Financial plan allocating resources.
Example: Budget categories include salaries, insurances, equipment.
Establishing Policies
Definition: Guidelines for employees and clients.
Example: Employee policies cover salaries, health insurance; client policies address payment, session rescheduling
Advertisement
Definition: Strategies for promoting the business.
Example: Utilizing internet, radio, television, and flyers for marketing.
Profits
Definition: Financial gains from business operations.
Example: Setting competitive prices, budgeting for expenses, ensuring sufficient startup funds.
Summary
Definition: Overview of legal and business aspects of personal training.
Example: Importance of understanding legal responsibilities and business strategies for growth.
