Ch. 10

Question 1

What are 2 Work task stressors?

Answer 1

Work Overload

Underutilization

Question 2

What are the Work role stressors?

Answer 2

Job ambiguity
Lack of control
Interpersonal stress
Emotional labor
Harassment
Physical work conditions
Organizational Change
Work Family conflict

Question 3

Define: Dispositional stress

Answer 3

Stress from individual’s personal characteristics

Question 4

Define: Situational stress

Answer 4

Certain conditions that exist in the work environment, or in the worker’s personal life

Question 5

Define: Type A behavior pattern

Answer 5

a personality characterized by excessive drive, competitiveness, impatience, and hostility that has been linked to greater incidence of coronary heart disease

Question 6

Define: Hardiness

Answer 6

the notion that some people may be more resistant to the health damaging effects of stress

Question 7

Define: Self-efficacy

Answer 7

an individual’s beliefs in his or her abilities to engage in courses of action that will lead to desired outcomes

Question 8

Define: Individual coping strategies

Answer 8

Behavioral or cognitive efforts made in an attempt to manage internal demands and conflicts that have exceeded an individual’s usual coping resources

Question 9

Define: Organizational coping strategies

Answer 9

Techniques that organizations can use to reduce stress for all or most employees

Question 10

What are some organizational coping strategies?

Answer 10

Improve the person-job fit
Improve employee training and orientation programs
Increase employee’s sense of control
Eliminate punitive management
Remove hazardous or dangerous work conditions
Provide a supportive, team-oriented work environment
Improve Communication

Question 11

Define: Job burnout

Answer 11

a syndrome resulting from prolonged exposure to work stress that leads to withdrawal from the organization

Question 12

What are the the three phases of job burnout?

Answer 12

1. emotional exhaustion - caused by excessive demands placed on the worker
2. depersonalization - the development of cynical, insensitive attitude toward people in the work site
3. low personal accomplishment - feelings of frustration and helplessness

Question 13

Define: Emotional exhaustion

Answer 13

Caused by excessive demands placed on the worker

Question 14

Define: Depersonalization

Answer 14

The development of cynical, insensitive attitude toward people in the work site

Question 15

Define: Low personal accomplishment

Answer 15

Feelings of frustration and helplessness