Ch 1 - Leading Edge Management Flashcards
Definition of management?
attainment of organizational goals in an effective and efficient manner through:
- planning
- organizing
- leading
- controlling organizational resources
motivate and coordinate others to cope with diverse and far reaching challenges
What do today’s effective managers do?
- do more with less
- engage employees hearts minds and energy (shift away from “you do what we tell you” and instead help people do and be their best)
- see change as NATURAL and are FUTURE FACING
- Empower: Inspire vision and cultural values that allow people to create a collaborative and productive workplace
What environmental things do managers need to pay attention to?
- Technology (e.g., social media & mobile apps, biz tech)
- Move to knowledge/information-based economy
- Rise of artificial intelligence
- Global market forces (worldwide economy - we affected by everything)
- Growing threat of cybercrime
- Shifting expectations
What are the basic functions of management? Is this the main order?
- Set objectives (what does success look like, how get people excited about the objective)
- Organize (what skills, ppl we need?)
- Motivate and communicate (how get ppl to keep going?)
- measure (KPIs, regular check ins)
- develop people (recognize value of ppl!)
not this linear, often all things happening at once
What is the management process?
- Resources go in (human, financial, RM)
- Management handles:
– a) planning
– b) organizing
– c) leading
– d) controlling - This leads to performance (goals, products, efficiency)
What are:
planning
organizing
leading
controlling?
planning: identify goals for future org perf. and decide tasks and resources necessary to get there
organizing: (oft follows planning) assign tasks, group them into departments, delegate authority, allocate resources
leading: use of influence to motivate people to achieve organizational goals, creating shared culture, values, infuse employees to perform at high level
controlling: monitoring empl and situation, evaluate, adjusting as necessary
If organizational performance indicates how well a manager is doing their job, is it more important for a manager to focus on efficiency or effectiveness?
Importance of efficiency and effectiveness depends on the manager’s role and goals
What is organizational effectiveness? org. efficiency? What is high performance in relation?
Organizational effectiveness: How much org achieves a stated goal
Organizational efficiency: amount of resources used to achieve organizational goal
High perf = effective and efficient attainment of goals
What are 3 categories of management skills? Do managers need all? How do these needs change at higher/lower levels in org?
- technical (understanding of specific tasks)
- human (work with and through others)
- conceptual (see org as whole, see relationship between parts)
managers need them all, but in different balances
nearly always need human skills, but more at mgmt
technical and conceptual trade off as you go from low employee to top mgmt
What are some difficuly aspects of a first management experience?
- promoted for technical skills, but need more conceptual in mgmt
- need to shift from being doer to coordinator
- expected more freedom to make changes
- learn as you go - gonna fall on your face a couple times..
What are the main management levels?(vertical)
a) First-level or supervisory managers: Responsible for production of goods and services
b) Middle managers: Responsible for business units and major departments
c) Top managers: Responsible for the entire organization (exec, dont need technical skills but BIG conceptual and human)
What are the differences between the 3 management levels? What is one interesting thing about middle managers that was found in research?
first level mainly focused on facilitating individual employee perf VS middle mgmt concerned with linking groups
top-level are not even thinking about ppl anymore, but about overall org and strategy
interesting = middle mgers play a crucial role in driving innovation and enabling orgs to respond to rapid shifting env.
What are the main management categories? (horizontal)
General managers: Responsible for several departments that perform different functions
Functional managers: departments that perform a single task
Project managers: temporary work projects involving people from different functions and levels
Line managers: Responsible for departments that perform a core function of the organization
Staff managers: Responsible for departments that support the organization’s line departments with specialized advisory or support functions
What are 2 concepts that summarize how managers have to do their activities?
- multitasking! (HUGE variety, brevity, shifting gears quickly)
- fast-paced! (calendars always booked, ad hoc meetings)
What is a managers most valuable resource?What must they do to manage this resource?
TIME
need a very good system, successful managers are those who can prioritize!
