Ch. 1 (Communication) Flashcards
What needs are met by communication?
Physical, Relational, Identity, Spiritual, and Instrumental needs.
Action model
treats communication as a one-way process. A source formulates an idea and encodes it in the form of a message. The message is sent through a communication channel, and a receiver decodes the message. Interpretation is affected by noise.
What model is this: You mail an annual family newsletter to your loved ones and you don’t expect a response. This is a one-way process.
Action model
Interaction model
Treats communication as a two-way process. Includes all elements of the action model and also suggests that: receivers provide feedback through verbal and nonverbal behavior. And the context of communication affects its meaning.
Feedback
the response/reaction of the receiver
Context
factors that work together to determine the meaning of the message
Transaction model
treats communication as a multi-way process. Includes all elements of the interaction model and also suggests that both parties in the conversation are simultaneously senders and receivers and that communication flows in both directions at once.
What model is this: As a prof is lecturing, several students are yawning and only one student is making eye contact. The prof. interprets these nonverbal cues as messages that she’s boring.
Transaction model
What model is this: a convo between employees working on a project, they take turns as sources and receivers. A new employee might ask a question about the project, and the more experienced employee would respond with feedback.
Interaction model
Contructivist
treats communication as a linear process. This model studies the social, behavioral, cognitive, and linguistic aspect of a message.
Characteristics of communication
relies on multiple channels, passes through perceptual filters, people give communication its meaning, has literal meanings and relational implications, sends messages, whether intentional or unintentional, and governed by rules.
Five types of communication
Intrapersonal, Interpersonal, Small group, Public, and Mass
Communication Myths
Everyone is a communication expert. It will solve any problem. It can break down. The more, the better. It is inherently good.
Effectiveness
describes how well your communication achieves its goals (for communication competence)
Appropriateness
describes how well your communication complies with the rules and expectations of the social situation
