Case Management W4 Flashcards
CMs will never engage in CM process with an involuntary client?
False
CMs do not have to factor informal supports into a CM plan for client
False
Impact of Neoliberalism has on HS roles of CM
- Limitation of resources
- HS workers doing more with less
CM process is…
Process or method to assist client meet their needs and life goals. Provisions of required services in a coordinated, effective and efficient manner
CM process 7 steps
- Intake
- Assessment
- Goal setting
- Developing plans and strategies
- Implementation
- Monitoring
- Evaluation
Moxleys (4 step) assessment framework
- Nature of client needs
- Clients capacity to address needs
- Contribution of informal supports
- Contribution of HS agencies
Focus on goals
- Understand how to identify and establish realistic goals
- Explore how goals are described and prioritised
- Understand the process of developing individualised CM plans
What is acquired brain injury
- Injury to the brain
- resulting in impairments for the client
- Can cause trauma or stroke
What is a goal
- Goals state the desired outcomes of a CM (Weil and Karls, 1985)
- Something that someone directs efforts towards (The Macquarie Dictionary)
- Goals describe the new condition the client want to experience when a need is addressed
CM goals are always designed to…
Address needs
3 conditions to achieve shared goals
- Formation of trusting relationship
- Assessment and identification if unmet needs
- The availability of resources (formal/informal) to assist in addressing those needs
Encourage clients to participate in goal setting
- Helps client open the process
- Encourages commitment and motivation
- What will things look like when they accomplish what they want?
Goals (links to recovery)
- Goals attainment increases well being (with non-clinical mental health population) Greater positive affect, enhanced life satisfaction, reduced negative etc.
- Fewer outcomes are more valued by clients than achieving own goals
- Severe symptoms, focus and resources on alleviating current symptoms
Establish goals
- Ensure goals are classified as short/long term
- Be behaviourally/specific (desired outcome)
- Ensure goal is observable (what will change)
- Ensure goal is measurable (how will you know)
- Establish time frames (measured and evaluated)
SMART goals
- Specific
- Measurable
- Attainable
- Relevant
- Time-bound
Mistakes of goal setting
- Too big
- Too many
- Not written
- Not specific
Realistic goals ensure
- Achievable goals
- Resources available
- Client can access resources
How to determine strategies
- Feasibility - Consider resources and situation
- Effectiveness - will strategy produce desired goal
- Efficient - no duplication; avoids client being overwhelmed
- Evidence - How you know what works?
- Acceptability - Culturally appropriate and conducive to client value base
- Ability to be implemented - can it be operationalised
Purpose of linking referral
To enable and facilitate a well planned, relevant and coordinated service to the client
Knowing resources available and procedures and programs pertaining to these services
- Accurate and up to date information on the ;policies
- Knowing costs and benefits of different options
- Nurturing effective working relationships across the HS area
Case Conferencing
(Stakeholders meeting)
- Interdisciplinary
- Client and family supports
- Maps roles and responsibilities
- Face to face or phone/video conference (at routine intervals)
Implementing CM ensure
- Nature of service
- Client understands the role and responsibility
CM to have thorough knowledge of the service provider, their philosophy and mission
Plans need to be
Implemented
Implementation - client to be:
- Fully aware of goals, objectives and strategies of case plan
- Aware of their role and responsibility and processes
- Supported to deal with any problems or barriers
