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Case Management > Case Management W4 > Flashcards

Case Management W4 Flashcards

1
Q

CMs will never engage in CM process with an involuntary client?

A

False

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2
Q

CMs do not have to factor informal supports into a CM plan for client

A

False

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3
Q

Impact of Neoliberalism has on HS roles of CM

A
  • Limitation of resources

- HS workers doing more with less

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4
Q

CM process is…

A

Process or method to assist client meet their needs and life goals. Provisions of required services in a coordinated, effective and efficient manner

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5
Q

CM process 7 steps

A
  1. Intake
  2. Assessment
  3. Goal setting
  4. Developing plans and strategies
  5. Implementation
  6. Monitoring
  7. Evaluation
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6
Q

Moxleys (4 step) assessment framework

A
  1. Nature of client needs
  2. Clients capacity to address needs
  3. Contribution of informal supports
  4. Contribution of HS agencies
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7
Q

Focus on goals

A
  • Understand how to identify and establish realistic goals
  • Explore how goals are described and prioritised
  • Understand the process of developing individualised CM plans
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8
Q

What is acquired brain injury

A
  • Injury to the brain
  • resulting in impairments for the client
  • Can cause trauma or stroke
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9
Q

What is a goal

A
  • Goals state the desired outcomes of a CM (Weil and Karls, 1985)
  • Something that someone directs efforts towards (The Macquarie Dictionary)
  • Goals describe the new condition the client want to experience when a need is addressed
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10
Q

CM goals are always designed to…

A

Address needs

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11
Q

3 conditions to achieve shared goals

A
  1. Formation of trusting relationship
  2. Assessment and identification if unmet needs
  3. The availability of resources (formal/informal) to assist in addressing those needs
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12
Q

Encourage clients to participate in goal setting

A
  • Helps client open the process
  • Encourages commitment and motivation
  • What will things look like when they accomplish what they want?
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13
Q

Goals (links to recovery)

A
  • Goals attainment increases well being (with non-clinical mental health population) Greater positive affect, enhanced life satisfaction, reduced negative etc.
  • Fewer outcomes are more valued by clients than achieving own goals
  • Severe symptoms, focus and resources on alleviating current symptoms
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14
Q

Establish goals

A
  • Ensure goals are classified as short/long term
  • Be behaviourally/specific (desired outcome)
  • Ensure goal is observable (what will change)
  • Ensure goal is measurable (how will you know)
  • Establish time frames (measured and evaluated)
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15
Q

SMART goals

A
  • Specific
  • Measurable
  • Attainable
  • Relevant
  • Time-bound
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16
Q

Mistakes of goal setting

A
  • Too big
  • Too many
  • Not written
  • Not specific
17
Q

Realistic goals ensure

A
  • Achievable goals
  • Resources available
  • Client can access resources
18
Q

How to determine strategies

A
  • Feasibility - Consider resources and situation
  • Effectiveness - will strategy produce desired goal
  • Efficient - no duplication; avoids client being overwhelmed
  • Evidence - How you know what works?
  • Acceptability - Culturally appropriate and conducive to client value base
  • Ability to be implemented - can it be operationalised
19
Q

Purpose of linking referral

A

To enable and facilitate a well planned, relevant and coordinated service to the client

20
Q

Knowing resources available and procedures and programs pertaining to these services

A
  • Accurate and up to date information on the ;policies
  • Knowing costs and benefits of different options
  • Nurturing effective working relationships across the HS area
21
Q

Case Conferencing

A

(Stakeholders meeting)

  • Interdisciplinary
  • Client and family supports
  • Maps roles and responsibilities
  • Face to face or phone/video conference (at routine intervals)
22
Q

Implementing CM ensure

A
  • Nature of service
  • Client understands the role and responsibility
    CM to have thorough knowledge of the service provider, their philosophy and mission
23
Q

Plans need to be

A

Implemented

24
Q

Implementation - client to be:

A
  • Fully aware of goals, objectives and strategies of case plan
  • Aware of their role and responsibility and processes
  • Supported to deal with any problems or barriers
25
Q

Implementation - Services should be

A
  • Aware of their roles and responsibilities
  • Accountable to both client and CM
  • Aware of expected outcomes and timeframe
  • Aware of collaborating with other service providers
  • Willing to participate in monitoring and evaluation process
26
Q

5 Characteristics of case plans

A
  • Define tasks and responsibilities
  • Participatory in nature
  • Focus on accountability
  • Provide guidance
  • Measurable
27
Q

Case Plans define

A
  • Needs
  • Goals to address need
  • Strategies or interventions to achieve goals
  • Desired outcomes
  • Timeframe
  • Cost (if required)

Case Management (4 decks)

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