Case Management W1 Flashcards
Why do case managers tend to focus on client level tasks?
Because they are familiar to the case manager and usually entail outreach, assessment, care planning, implementation, monitoring and reassessment. Furthermore, client level tasks are usually clearly outlined as opposed to system-oriented tasks.
Why is case management seen as a key component in the provision of health care?
It is seen as a way to contain costs and manage resources through such mechanisms as gate keeping.
How does this author define case management as an intervention?
Where a human service professional arranges and monitors an optimum package of long -term care services.
What is seen as challenging in the types of environments most social service programs exist in?
The coordination of funding, services, programs, clients and information
What is a frequently cited concern in relation to case managers?
Whether they are able to simultaneously advocate for their client while functioning as agency gatekeepers.
What level has the primary focus of case management been at?
The case level.
What did case management develop as a response to?
As a response to dysfunctional delivery systems that tended to accommodate providers, funders and professionals rather than clients.
What is perceived to be at the core of case management?
The coordination of services
Kearney and Mclvor (1994) describe CM as…
- Structured and formal process
- Facilitator has clear responsibility
- Planned way to achieve a specific goal
- Deal with need or circumstances that impedes achieving goal
- Help client link to various available and relevant services
CM Areas
-Health
- Child and Family
- Mental health and recovery
- Probation and Parole
- Aged Care
- Rehabilitation
Homeless and housing
CM is…
- Service that links and coordinates assistance
from paid/unpaid help (family/friend). Enable consumers achieve a high quality of life
CM process…
- Intake
- Assessment
- Goal Setting
- Intervention plans and strategies
- Implementation
- Monitoring
- Evaluation
Concept of CM
Collaborative process of... - Assessment - Planning, - Facilitation - Advocacy of services to meet individual/family holistic needs promoting... - Quality - Cost effective outcomes
Key words of CM
- Process
- Collaborative
- Coordination
- Linking
- Assessment
- Goals
- Planning
- Advocacy
- Informal/formal process
- Effective
- Efficient
- Quality of life
- Independence
- Services
- Outcomes
CM Values
- Social Justice
- Human dignity and worth
- Equality
- Respect for diversity
- Client-centredness
- Self-determination
- Privacy and confidentiality
- Self-care
CM Knowledge
- Ethical practice
- Case Management theory
- Evidence based practice
- Population-specific/field-specific
- Legislative frameworks
- Cultural knowledge
- Available supports
- Theories of change
- Human Behaviour
CM Skills
- Interpersonal and communication
- Holistic assessment
- Intervention planning
- Coordination and networking
- Inter-disciplinary collaboration
- Cultural competence
- Advocacy and leadership
- Negotiation
- Administration
Factors influencing CM roles
- Model of CM applied
- Target population
- Experience and knowledge
- Organisational context
- Resources available
- Political context (privatisation and neo liberal administration)
- Cultural and social context
CM introductory exercise
- Planning
- Doing
- Reflecting
Benefits of CM
- The client
- Gov funding bodies
- Families/Carers
- SW organisations providing CM
Benefits (of CM) from consumers perspective
- Better access to services
- Continuity of services
- Single point of contact
- Potential for greater involvement in process
- Potential for greater choice
Benefits (of CM) from Gov/funder perspective
- Clearly defines process
- Greater accountability
- Potential for more flexibility
- Measurable outcomes
- Effective use of limited resources
Benefits (of CM) from family/carer perspective
- Better access to services
- Continuity of services
- Single point contact
- Potential for greater involvement in process
- Potential for greater choice
- Reduction burden of care and support
Philosophy and Principles of CM
Predominantly = ENABLING
- Planned interventions
Access to service or skills
