Bve

Question 1

A digital voice product sometimes referred to as a hosted PBX, hosted VoIP, or virtual PBX.

Answer 1

Comcast Business VoiceEdge or BVE

Question 2

The two transport methods of BVE to a customers location.

Answer 2

HFC (coax) or Fiber

Question 3

What are the two key differences between HFC and Fiber transport methods.

Answer 3

Bandwidth and Hardware

Question 4

The RF signal is recieved by an ARRIS 820 cable modem which converts the signal to ethernet.

Answer 4

HFC or Coax Delivery

Question 5

Terminates at a fiber capable switch, typically a Ciena switch

Answer 5

Fiber Delivery

Question 6

OTT

Answer 6

Over-The-Top

Question 7

Allows customers to connect BVE at locations that already have internet with another provider.

Answer 7

Comcast Business VoiceEdge Over-The-Top, or BVE OTT

Question 8

Assigned to all locations with a BVE phone device.

Answer 8

Seats

Question 9

DiD

Answer 9

Direct Inward Dialing

Question 10

A line used to route a call to or from the outside world.

Answer 10

Lines or Call Paths

Question 11

Welcome website for new Comcast BVE customers.

Answer 11

http://business.comcast.com/getstarted

Question 12

BVE equipment falls into what three categories?

Answer 12

Shipped directly to customer, Installed by the tech, and Customer required

Question 13

What are the two main types of shipped BVE equipment?

Answer 13

Enterprise SIP gate (ESG) and Phones (Polycom or Panasonic)

Question 14

ESG

Answer 14

Enterprise SIP Gateway

Question 15

This device is a specialized VoIP router that allows us to manage the local VoiceEdge network.

Answer 15

Enterprise SIP Gateway or ESG

Question 16

The ethernet switch the technician will provide during a pro fiber install.

Answer 16

Ciena 3916

Question 17

Only installed if the customer has Comcast Ethernet services and/or exceeds the line capacity over coax.

Answer 17

Ciena 3916

Question 18

Required at each phone location and provided by the customer.

Answer 18

CAT5 (or above) wiring

Question 19

Device provided by the customer that allows the single ethernet port on the ESG to be distributed to multiple phones.

Answer 19

A Standard or PoE LAN Switch

Question 20

A web based attendant console that manages and screens inbound calls.

Answer 20

Receptionist Console

Question 21

Integrates the Business VoiceEdge telephone with an iPhone or Android.

Answer 21

VoiceEdge Mobile App

Question 22

In this call flow the main BTN is tied to the receptionist seat and AA is not used.

Answer 22

Live Answer Single Receptionist

Question 23

In this call flow the BTN is associated with a hunt group with one or more receptionists and no AA.

Answer 23

Live Answer Multiple Receptionist

Question 24

In this call flow the BTN is tied to the receptionist seat, however is they are busy or unable to answer it rolls over to AA.

Answer 24

Live Answer AA Failover

Question 25

Enables one touch call park and pickup functionality.

Answer 25

BVE Key System Solution

Question 26

AA

Answer 26

Automated Attendant

Question 27

A feature rich experience for PC and MAC combining Comcast Softphone and Companion App.

Answer 27

VoiceEdge Desktop App

Question 28

A collaboration product suite offering mobile and desktop apps that enable meetings, messaging, and softphone capabilities.

Answer 28

Webex

Question 29

Create open and closed hours schedule, choose holidays, and determine where to route calls.

Answer 29

Call Flow

Question 30

View/edit equipment settings such as Busy Lamp Field, Shared Call Appearance, and more.

Answer 30

Device Management

Question 31

Allows users within a group to be included in a specific sub group to handle incoming calls.

Answer 31

Hunt Group