business unit 2 vocabulary

Question 1

motivation

Answer 1

the reason why employees want to work hard and effectively for the business

Question 2

wage

Answer 2

payment for work, usually payed weekly, can be in cash or in bank account

Question 3

salary

Answer 3

payment for work usually pain monthly, into bank account

Question 4

commission

Answer 4

payment relating to number of sales made

Question 5

profit sharing

Answer 5

proportion of company’s profits are paid to employees

Question 6

bonus

Answer 6

additional amount of payment above basic pay as reward for good work

Question 7

performance related pay

Answer 7

pay which is related to effectiveness of employee where output can be measured

Question 8

share ownership

Answer 8

shares of company given to employees so they become part owners

Question 9

appraisal

Answer 9

method of assessing effectiveness of employees

Question 10

fringe benefits

Answer 10

non financial rewards given to employees

Question 11

job satisfaction

Answer 11

enjoyment derived from feeling that you have done a good job

Question 12

job rotation

Answer 12

involves workers swapping round and doing a specific task for a specific time for changing again

Question 13

job enlargement

Answer 13

extra tasks of similar level of work are added to workers job description

Question 14

job enrichment

Answer 14

looking at jobs and asking more tasks that require more skill and / or responsibilities within an organization

Question 15

chain of command

Answer 15

structure in an organization which allows instructions to be passed down from senior management to lower levels of management

Question 16

span of control

Answer 16

number of subordinates working directly under a manager

Question 17

line managers

Answer 17

have direct responsibility over people below them in a hierarchy and organization

Question 18

staff managers

Answer 18

specialists who provide support, information and assistance to like managers

Question 19

delegation

Answer 19

giving subordinate authority to perform particular tasks

Question 20

leadership styles

Answer 20

different approaches to dealing with people when in a position of authority - autocratic, democratic, laissez-faire

Question 21

autocratic leadership

Answer 21

where the manager expects to be in charge of the business and to have their orders followed

Question 22

democratic leadership

Answer 22

gets other employees involved decision making

Question 23

laissez-faire leadership

Answer 23

makes broad objectives known to workers, they are left to make their own decisions and organize their work

Question 24

trade union

Answer 24

group of workers who have joined together to ensure their interests are protected

Question 25

closed shop

Answer 25

all members must be a member of the same trade union

Question 26

recruitment

Answer 26

the process from identifying that the business needs to employ someone up to the point at which applications have arrived at business

Question 27

job analysis

Answer 27

identifies and records the responsibilities and tasks relating to a job

Question 28

job description

Answer 28

outlines the responsibilities and duties to be done by employee to do a specific job

Question 29

job satisfaction

Answer 29

outlines requirements, qualifications, expertise, etc for a specified job

Question 30

internal recruitment

Answer 30

vacancy is filled by someone who is an existing employee of the business

Question 31

external recruitment

Answer 31

vacancy filled by someone who is not an existing employee and new

Question 32

part time

Answer 32

employment that is between 1 and 35 hours a week; less than full time workers

Question 33

full time

Answer 33

employees will work for 35 or more hours per week

Question 34

induction training

Answer 34

introduction given to new employee explaining firms activities, custom and procedures and introduce to other workers

Question 35

on the job training

Answer 35

person is trained by watching more experienced worker doing the job

Question 36

off the job training

Answer 36

person being trained away from workplace, by specialist trainers

Question 37

workforce planning

Answer 37

establishing the number and skills of workforce needed by business for foreseeable future

Question 38

redundancy

Answer 38

employee is no longer needed, so loses his job; not because of unsatisfactory work

Question 39

ethical decision

Answer 39

decision taken by manager because of moral code observed by firm

Question 40

industrial tribunal

Answer 40

legal meeting considers workers complaints; unfair dismissal and discrimination

Question 41

contract of employment

Answer 41

legal agreement between employer and employee listing duties and responsibilities of workers