Business Ethics

Question 1

A-B-C method

Answer 1

A time management strategy that allows you to arrange your daily tasks according to priority.

Question 2

Airlines Reporting Corporation (ARC)

Answer 2

A group owned by major U.S. airlines that regulates the distribution of airline tickets; it accredits agencies that sell tickets; supplies documents used in selling airline tickets, rail transportation, and related services; and provides a central sales-processing system.

Question 3

American Society of Travel Advisors (ASTA)

Answer 3

A trade association that lobbies governments, presents educational programs and speaks to the public on behalf of its members, including travel counselors and others in the travel industry.

Question 4

Association of Canadian Travel Agencies (ACTA)

Answer 4

A national member-based trade association that represents the retail travel sector of Canada’s tourism industry.

Question 5

Back-to-back ticketing

Answer 5

An unethical ticketing practice in which clients buy two round- trip discount tickets for less than the cost of one round-trip ticket at full fare, thus circumventing certain restrictions on the discount tickets by rearranging departures and returns.

Question 6

Card mills

Answer 6

Organization that sells travel agent identification cards to the public, under the guise of bona fide employment in the travel industry, promoting access to travel industry discounts.

Question 7

CCRA Travel Commerce Network (CCRA)

Answer 7

A network that facilitates commerce between travel professionals and suppliers.

Question 8

Consumer Protection B.C.

Answer 8

Consumer protection/regulatory body in British Columbia, Canada.

Question 9

Doublebooking

Answer 9

An unethical reservations practice of booking two reservations for an individual at the same time; also known as trip stacking.

Question 10

Errors and Omissions insurance

Answer 10

A type of insurance that can protect travel consultants and their businesses in cases where clients feel a travel advisor has misrepresented a product or service or has been negligent in planning the client’s travel; it provides coverage for mistakes that happen.

Question 11

Ethics

Answer 11

Moral principles of right conduct.

Question 12

Federal Trade Commission (FTC)

Answer 12

Agency of the U.S. government whose mission is the enforcement of civil U.S. antitrust law and the promotion of consumer protection.

Question 13

Ghost booking

Answer 13

Taking advantage of a flexible cancellation policy to book a trip that clients have no intention of actually taking.

Question 14

Global distribution system (GDS)

Answer 14

An electronic system that links distributors and suppliers to a central database and is set up for making reservations.

Question 15

Hidden-city ticketing

Answer 15

An unethical ticketing practice in which clients buy a less expensive ticket with a connection then end their trip at the connecting city.

Question 16

International Air Transport Association (IATA)

Answer 16

An association of airlines whose goal is to create stability in international aviation.

Question 17

International Airlines Travel Agent Network (IATAN)

Answer 17

An IATA subsidiary that uses a screening program to appoint U.S. travel agencies to sell tickets for its member international airlines serving the U.S.; it sponsors the IATAN ID card.

Question 18

Office of Consumer Protection (OCP)

Answer 18

Consumer protection/regulatory body in Quebec, Canada.

Question 19

Profession

Answer 19

An occupation requiring a specialized body of knowledge.

Question 20

Professional

Answer 20

The term commonly used to describe people who earn their living by practicing some skill or engaging in some activity that requires expertise.

Question 21

Professionalism

Answer 21

The quality demonstrated by professionals who possess the skills and knowledge to perform their jobs with expertise and who are committed to the standards of the occupation and to the interests of the client.

Question 22

Seller of Travel Law

Answer 22

Statute that regulates sales by travel agencies and may require financial protections for consumers.

Question 23

Tickler files

Answer 23

File that reminds you to do something, to assist with time management.

Question 24

Time log

Answer 24

A record of what you do and how long it takes you to do it, to assist with time management.

Question 25

Travel Industry Council of Ontario (TICO)

Answer 25

Consumer protection/regulatory body in Ontario, Canada.

Question 26

Travel Retailer Universal Enumeration (TRUE) code

Answer 26

Code created by CCRA and designed to allow a travel agent or agency to book travel products and services directly with thousands of suppliers.