business communication

Question 1

7cs of communication

Answer 1

conciseness
clarity
concreteness
completeness
courtesy
correctness
consideration

Question 2

objectives of downward communication

Answer 2

orders
messages
request
motivation
Persuasion
Warning and Notice
Appreciation
Advice
Counseling
information

Question 3

objectives of upward communication (5)

Answer 3

feedback
advice
reports
request
information
messages
complaints
representation
appeal
demands

Question 4

disadvantage of downward communication (5)

Answer 4

lack of feedback
confusion
misinterpretation
trust on source
written form
timing
overload of message