Business 2: Responsibility Accounting

Question 1

The balanced scorecard gathers info on multiple dimensions of an organization’s performance defined by what?

Answer 1

Critical success factors necessary to accomplish the firm’s strategy

Question 2

How are critical success factors on the balanced scorecard classified?

Answer 2

FICA

1) Financial
2) Internal business processes
3) Customer satisfaction
4) Advancement of innovation and HR development (learning and growth)

Question 3

Controllable margin is used as a refined measure of strategic business unit reporting that is best described as what?

Answer 3

• CM net of controllable FC (those costs that managers can impact in less than one year)