BUSI 755 - Coaching

Question 1

Describe the Appreciative Perspective

Answer 1

UNDERSTANDING another person (empathy)

VALUING another person (viewing differently)

RECOGNIZING the contributions of another person (feedback and exchange of ideas)

Question 2

Define the Internal and External Locus of Control

Answer 2

EXTERNAL Locus of Control - “issues are outside of my control” - mysteries

INTERNAL Locus of Control - “issues are under my control” - puzzles

Question 3

Name the 4 quadrants of the Johari Window

Answer 3

Public
Private
Obscure
Potential Strength

Question 4

List 5 Distinctive Coaching Skills

Answer 4

1. Freeing Communication - ask open-ended questions
2. Contextual Knowledge - relate to specific situations
3. Feeling through Action - communicating through words AND gestures
4. Reflective Inquiry - ponder various outcomes
5. Coaching Leadership - learner, risk-partner, servant

Question 5

List 3 Strategies of Organizational Coaching

Answer 5

1. BEHAVIORAL - Engagement, Empowerment, & Opportunity
2. DECISIONAL - Reflective, Instrumental, & Observational
3. ASPIRATIONAL - Philosophical, Ethics-Oriented, Career Coaching, & Spiritual Coaching

Question 6

Explain the basics of Empowerment Coaching (Behavioral)

Answer 6

Focus on relationship that the client has with their work group.

Define their role and consider their God-given talents then identify the “structure, process, & attitudes” that they can contribute to the team.

Preparing for difficult and important work in a group setting

Question 7

Explain the basics of Reflective Coaching (Decisional)

Answer 7

Coach takes a personal inventory of the client’s learning, leading, managing, and decision making styles with surveys and interviews.

Then, coach walks through a job-related dilemma and the decision making process to solve the problem.

Deliberating about options, assumptions, and beliefs.

Cost effective

Question 8

Explain the basics of Instrumented Coaching (Decisional)

Answer 8

Coach collects questionnaire form client AND colleagues

Coach compares the client’s personal values and attitudes to those of the organization.

Learning about one’s own and other’s preferences and strengths.

Question 9

Explain the basics of Observational Coaching (Decisonal)

Answer 9

Coach collects questionnaire from client AND colleagues

Coach observes the client dealing with a situation and gives feedback on what they can improve.

Gaining greater insight into one’s own actions and their impact on the environment.

Question 10

Explain the basics of Ethics-Oriented Coaching (Aspirational)

Answer 10

Coach helps client identify their own values and identify ways in which they align or betray the values of the company.

Coach walks through a complex situation with the client and applies their personal values to the decision-making process.

Identifying and consistently acting upon one’s own values and ethics.

Question 11

BUSI 755: Coaching

Biblical Integration

Answer 11

Proverbs 27:17 “As iron sharpens iron, so one person sharpens another.”

Romans 12:1-8 “Be transformed by the renewing of (our) minds.”

Transformational leadership involves helping employees use their talents in meaningful and productive work. (Van Duzer).

Servant Leadership

Question 12

Explain the basics of Engagement Coaching (Behavioral)

Answer 12

Preparing for difficult and important interaction with another person

Question 13

Explain the basics of Opportunity Coaching (Behavioral)

Answer 13

Preparing for a major event in one’s life

Question 14

Explain the basics of Spiritual Coaching (Aspirational)

Answer 14

Discerning spiritual directions

Question 15

Explain the basics of Philosophical Coaching (Aspirational)

Answer 15

Critically examining fundamental frames of reference

Question 16

Explain the basics of Career Coaching (Aspirational)

Answer 16

Identifying and acting on broad life and career preferences