BUMEDINST 6300.10C - Medical and Dental Treatment Facility Customer Regulation Program

Question 1

BUMEDINST 6300.10C

All Navy MTFs and DTFs must establish what program for the command ?

Medical and Dental Treatment Facility Customer Regulation Program

Answer 1

Customer Relations Program (CRP)

using encloursers 1 - 4

Medical and Dental Treatment Facility Customer Regulation Program

Question 2

BUMEDINST 6300.10C

What should be done when the Customer Regulations Officer (CRO) indentifies that an aea needs improvement ?

Medical and Dental Treatment Facility Customer Regulation Program

Answer 2

Customer Relations Program training need to target those areas

Medical and Dental Treatment Facility Customer Regulation Program

Question 3

BUMEDINST 6300.10C

TRUE or FALSE:

Responding to customer compaints is NOT one of the services provided by Navy Medicine’s Customer Service Training Courses ?

Medical and Dental Treatment Facility Customer Regulation Program

Answer 3

TRUE

Medical and Dental Treatment Facility Customer Regulation Program

Question 4

BUMEDINST 6300.10C

Who must conduct an enterprise-wide patient satisfaction survey, and report data to identify patients’ concerns,facilitate health care delivery improvement processes, and analyze internal and external peer performance ?

Medical and Dental Treatment Facility Customer Regulation Program

Answer 4

BUMED Deputy Chief, Readiness and Health

Medical and Dental Treatment Facility Customer Regulation Program

Question 5

BUMEDINST 6300.10C

Who must be the POC ensuring that the day-to-day operations of the Navy Medicine CUstomer Relations Program (CRP) ?

Medical and Dental Treatment Facility Customer Regulation Program

Answer 5

MTF and DTF Customer Relations Officer (CRO)

Medical and Dental Treatment Facility Customer Regulation Program

Question 6

BUMEDINST 6300.10C

Which survey is NOT a military Health System approved survey ?

Medical and Dental Treatment Facility Customer Regulation Program

Answer 6

DEOCS

Medical and Dental Treatment Facility Customer Regulation Program

Question 7

BUMEDINST 6300.10C

What acronym is used to remeber the customer service guiding principles ?

Medical and Dental Treatment Facility Customer Regulation Program

Answer 7

Go Navy

Medical and Dental Treatment Facility Customer Regulation Program

Question 8

BUMEDINST 6300.10C

What does the “G” stand for in the Acronym, “GO NAVY” when using the customer service guiding principle ?

Medical and Dental Treatment Facility Customer Regulation Program

Answer 8

G.

Great everyone with courtesy, respect, and a smile

Medical and Dental Treatment Facility Customer Regulation Program

Question 9

BUMEDINST 6300.10C

Which one of the Patient Rights is defined by federal Law DOD 5400.11-R ?

Medical and Dental Treatment Facility Customer Regulation Program

Answer 9

Privacy and Security

Also known as the, Privacy Act 1974

Medical and Dental Treatment Facility Customer Regulation Program

Question 10

BUMEDINST 6300.10C

TRUE or FALSE:

Refusal of Treatment is not considered one of the pateint rights?

Medical and Dental Treatment Facility Customer Regulation Program

Answer 10

TRUE

Medical and Dental Treatment Facility Customer Regulation Program

Question 11

BUMEDINST 6300.10C

Medical and Dental Treatment Facility Customer Regulation Program

Answer 11

Medical and Dental Treatment Facility Customer Regulation Program

Question 12

BUMEDINST 6300.10C

Medical and Dental Treatment Facility Customer Regulation Program

Answer 12

Medical and Dental Treatment Facility Customer Regulation Program

Question 13

BUMEDINST 6300.10C

Medical and Dental Treatment Facility Customer Regulation Program

Answer 13

Medical and Dental Treatment Facility Customer Regulation Program