Big list Flashcards
Can you describe a time when you successfully implemented a new process or control?
Situation: In FY24 I was Risk Lead and responsible for work pertaining to the updated Enterprise Control Taxonomy.
Task: I was tasked with designing the ECT governance process to ensure continuous improvement and identify any errors or inconsistencies.
Action: I conducted a thorough analysis of existing governance processes, conducted conversations with key stakeholders to elicit requirements and designed a governance model that incorporated findings and feedback and allowed insights into process effectiveness.
Result: The governance model was reviewed by multiple levels of management and accepted and implemented.
Describe a situation where you identified a risk and how you addressed it.
Situation: As a lead PACE Coach within TEO, I discovered a risk within GS where work submissions were not adequately verified.
Task: My task was to bring this to the attention of senior stakeholders.
Action: I analysed the risk and presented data and insights, with recommendations on how this would affect ICS.
Result: My action led to the design of a new control that raised ICS and ensured compliance
Can you share an experience where you coached a team in PACE methodology?
Situation: At N-Bank, I was appointed as the Head Coach for our TEO squad.
Task: My responsibility was to elevate the team’s understanding and application of PACE methodology.
Action: I developed a comprehensive training program that included workshops, one-on-one coaching sessions, and hands-on project involvement. I also created easy-to-follow guides on PACE principles.
Result: The team’s proficiency in PACE improved significantly, and I bought team members to be PACE accredited.
Tell me about a time when you had to manage a significant change initiative.
Situation: During FY24 I was the Lead for the Risk squad.
Task: I managed multiple transformation projects and worked on related projects, including the design and implementation of PACE 2.0, new CCA, ECT governance, UT 2.0, and Risk Profiling.
Action: I coordinated with multiple departments, developed a detailed change management plan, and facilitated stakeholder workshops to ensure everyone was informed and prepared.
Result: The integration was completed on schedule, with minimal disruption to customer services, and received positive feedback from management.
Describe a challenging project that required collaboration across different departments.
Situation: While at Commonwealth Bank, I worked on a large-scale remediation project in collaboration with KPMG.
Task: The challenge was to ensure compliance and accuracy across multiple departments and teams involved in the remediation process, including CA, QC, QA, and management.
Action: I facilitated regular cross-departmental meetings, established clear communication channels from the top down, and provided regular analyses for continuous improvement.
Result: My area of the project was completed successfully, with a 95% accuracy rate (raised from 60%).
Can you discuss a time when you improved a process that led to better compliance?
Situation: In my role at Westpac, I identified inefficiencies in our reporting processes essential to maintaining compliance.
Task: I automated reporting and analyses to enhance compliance and reporting accuracy.
Action: I mapped out the existing processes, identified bottlenecks, and implemented a revised workflow that included automated reporting tools.
Result: This improvement reduced the time taken for compliance reporting by 70+% and increased our reporting accuracy, and increased value by allowing insights.
Share an example of how you used data analysis to drive decision-making.
Situation: As a Commercial Analyst at Veolia Australia, I was tasked with analysing business performance.
Task: My goal was to provide insights that could guide management decisions.
Action: I collected and analysed data on key performance indicators, identifying trends and areas for improvement. I presented my findings in weekly reports, highlighting actionable recommendations.
Result: Management implemented my recommendations, leading to around 15% increase in operational efficiency within six months.
Tell me about a time when you faced resistance while implementing a change. How did you handle it?
Situation: While working as a Risk lead in our controls transformation project, I was responsible for presenting to Change networks.
Task: My goal was to understand stakeholder concerns, gather their feedback and ensure successful implementation.
Action: I organised multiple Change Network sessions to understand their viewpoints and involved them in the development of the new processes. This inclusion helped them feel valued.
Result: The team became more engaged and ultimately embraced the changes, leading to smoother adoption and improved outcomes.
Describe a situation where you had to gather and analyse stakeholder needs.
Situation: Working on C3
Task: I needed to ensure that we captured all necessary insights to inform our project development.
Action: I designed structured workshops that encouraged open dialogue.
Result: The comprehensive data collected led to the successful development of our initial development and recommendations.
Describe a project where you had to assess and redesign controls.
Situation: Working in B&PB.
Task: My role was doing PACE work.
Action: Reviewed processes and engaged with stakeholders to understand goals and ensured alignment with compliance requirements.
Result: The redesigned controls enhanced our compliance posture and were positively received.
Share an experience where you had to communicate complex information to non-experts.
Situation: At CBA, I was tasked with explaining business processes to staff not familiar with regulatory requirements.
Task: My goal was to make the information accessible and understandable.
Action: I created simplified visual aids and organized training sessions that broke down complex concepts into relatable terms and practical examples.
Result: Feedback indicated that staff felt more confident in their understanding, leading to better adherence to compliance protocols.
Share an experience where you successfully managed a transformational project. What were the key factors in its success?
Situation: At N-Bank, I was Risk squad lead.
Task: Delivered multiple projects.
Action: I engaged stakeholders proactively, maintained clear communication, and used data to drive decisions throughout the project. I also ensured that the team received adequate training.
Result: We achieved target state ahead of schedule.
Describe a situation where you had to balance competing priorities.
Situation: At N-Bank, I was Risk squad lead.
Task: My goal was to ensure timely delivery without compromising quality.
Action: I prioritized tasks based on urgency and impact, delegated responsibilities to team members, and maintained regular communication with clients to manage expectations.
Result: All projects were delivered on time, with high client satisfaction ratings.
Describe a situation where you had to assess operational risks in a project. How did you address those risks?
Situation: Working in FCO performing PACE work.
Task: My task was to identify and mitigate risks associated with multiple processes.
Action: I conducted risk assessments, developed mitigation strategies, and collaborated with the compliance team to ensure all measures were aligned with regulatory requirements.
Result: The project not only met compliance standards but also reduced the identified risks by 50%.
Tell me about a time when your communication skills made a difference in a project.
Situation: During my time at Commonwealth Bank, I was involved in a remediation project where clear communication was critical.
Task: I needed to ensure all team members understood their roles and responsibilities.
Action: I established a communication plan that included regular updates, clear documentation, and open channels for feedback.
Result: The project proceeded smoothly, with team members reporting high levels of clarity and engagement, leading to successful project completion.
