BGS - 05. Problem Solving and Decision Making Flashcards

1
Q

Problem Solving and Decision Making

“Accurately identifies risks and resolves problems. Uses the appropriate decision-making processes”

A

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2
Q

Problem Solving and Decision Making

10 behavioural indicators

A
  1. Seeks accurate and adequate information from appropriate sources
  2. Identifies and verifies what and why things have gone wrong
  3. Employ(s) proper problem-solving strategies
  4. Persevers in working through problems (without reducing safety)
  5. Uses appropriate and timely decision-making processes
  6. Sets priorities appropriately
  7. Identifies and considers options effectively
  8. Monitorings, reviews , and adapts decisions as required
  9. Identifies and manages risks effectivel
  10. Improvises when faced with unforeseeable circumstances to achieve the safety outcome

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3
Q

Problem Solving and Decision Making

Diagnose the problem
consider the Options
Decide which to follow
Act
Review

A

DODAR

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4
Q

Problem Solving and Decision Making

Gather
Review
Analyse
Decide
Evaluate

A

GRADE

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5
Q

Problem Solving and Decision Making

Three common steps in problem solving and decision making models

A
  1. FACTS
  2. DECISION
  3. REVIEW

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6
Q

Accurate and Adequate Information

Pilots are expected to consider ACCURATE and ADEQUATE infromation from APPROPRIATE SOURCES

A

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7
Q

Problem Solving

A problem solving strategy is a plan of action to find a solution to a problem

A

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8
Q

Problem Solving

ALGORITHM

A

Step by step formula or process i.e. a checklist drill

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9
Q

Problem Solving

HEURISTIC

A

Heuristic approachs to problem solving are less rigid than checklists.

Useful in situations where there is too much or too little data, where time is limited and/or when preceise answers are not necessary.

A means to make mental shortcuts i.e. a ‘rule of thumb’

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10
Q

Problem Solving

TRIAL AND ERROR

A

Not a very efficient strategy but quite common.

Random nature of this strategy means results are also random.

It has a role to play in the abscence of other approachs and may be logical if driven by experience rather than being truly random.

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11
Q

Problem Solving Strategies

ABSTRACTION

A

Solving the problem in a model of the system before applying it to the real system

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12
Q

Problem Solving Strategies

ANALOGY

A

Using a solution that solves teh analogous problem

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13
Q

Problem Solving Strategies

BRAINSTORMING

A

Useful when in groups.

Suggesting a large number of solutions or ideas and combining and devloping them until an optimum solution is found

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14
Q

Problem Solving Strategies

HYPOTHESIS TESTING

A

Assuming a possible explanation to the problem and trying to prove or disprove the assumption.

aka the scientific method

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15
Q

Problem Solving Strategies

LATERAL THINKING

A

Approaching solutions indirectly and creatively

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16
Q

Problem Solving Strategies

MEANS-ENDS ANALYSIS

A

choosing an action at each step to move closer to the goal

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17
Q

Problem Solving Strategies

METHOD OF FOCAL OBJECTS

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Synthesizing seemingly non-matching characteristics of different objects into something new

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18
Q

Problem Solving Strategies

MORPHOLOGICAL ANALYSIS

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Assessing the output and interactions of an entire system

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19
Q

Problem Solving Strategies

PROOF

A

try to prove that the problem cannot be solved. The point where the proof fails will be the starting point for solving it

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20
Q

Problem Solving Strategies

REDUCTION

A

transforming the problem into another problem for which solutions exist

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21
Q

Problem Solving Strategies

RESEARCH

A

employing existing ideas or adapting existing solutions to similar problems

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22
Q

Problem Solving Strategies

ROOT CAUSE ANALYSIS

A

Identifying the cause of the problem

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