BGS - 05. Problem Solving and Decision Making Flashcards
Problem Solving and Decision Making
“Accurately identifies risks and resolves problems. Uses the appropriate decision-making processes”
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Problem Solving and Decision Making
10 behavioural indicators
- Seeks accurate and adequate information from appropriate sources
- Identifies and verifies what and why things have gone wrong
- Employ(s) proper problem-solving strategies
- Persevers in working through problems (without reducing safety)
- Uses appropriate and timely decision-making processes
- Sets priorities appropriately
- Identifies and considers options effectively
- Monitorings, reviews , and adapts decisions as required
- Identifies and manages risks effectivel
- Improvises when faced with unforeseeable circumstances to achieve the safety outcome
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Problem Solving and Decision Making
Diagnose the problem
consider the Options
Decide which to follow
Act
Review
DODAR
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Problem Solving and Decision Making
Gather
Review
Analyse
Decide
Evaluate
GRADE
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Problem Solving and Decision Making
Three common steps in problem solving and decision making models
- FACTS
- DECISION
- REVIEW
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Accurate and Adequate Information
Pilots are expected to consider ACCURATE and ADEQUATE infromation from APPROPRIATE SOURCES
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Problem Solving
A problem solving strategy is a plan of action to find a solution to a problem
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Problem Solving
ALGORITHM
Step by step formula or process i.e. a checklist drill
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Problem Solving
HEURISTIC
Heuristic approachs to problem solving are less rigid than checklists.
Useful in situations where there is too much or too little data, where time is limited and/or when preceise answers are not necessary.
A means to make mental shortcuts i.e. a ‘rule of thumb’
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Problem Solving
TRIAL AND ERROR
Not a very efficient strategy but quite common.
Random nature of this strategy means results are also random.
It has a role to play in the abscence of other approachs and may be logical if driven by experience rather than being truly random.
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Problem Solving Strategies
ABSTRACTION
Solving the problem in a model of the system before applying it to the real system
Problem Solving Strategies
ANALOGY
Using a solution that solves teh analogous problem
Problem Solving Strategies
BRAINSTORMING
Useful when in groups.
Suggesting a large number of solutions or ideas and combining and devloping them until an optimum solution is found
Problem Solving Strategies
HYPOTHESIS TESTING
Assuming a possible explanation to the problem and trying to prove or disprove the assumption.
aka the scientific method
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Problem Solving Strategies
LATERAL THINKING
Approaching solutions indirectly and creatively
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