Behavioural questions Flashcards
A time where you disagreed with a team member, how was this resolved?
S: Impetus, targeting councils in our deliverable for approaching clients
T: Convince team to target this industry
A: Raised initial point to some doubt, did some research and presented findings
R: Came to a compromise, where this section would be excluded in presentation night, but added to the final deliverable to the client as it was valuable
Time where you failed? How did you overcome this?
S: Weight construction business, gym equipment was very expensive at the time. Initial product wasn’t what I and customers wanted it to be after use.
T: Find a new design that meets customer demands and provide a solution
A: Received feedback and integrated that into the new design, kept the end user in mind and the need for exercise
R: Happy customers, successful businesses
What’s the most challenging thing you’ve come across in the workplace?
S: Team member backed out for Practera and therefore a whole section of our report was missing
T: Manage client expectations and delegate roles so that we can complete the report in a reasonable time frame to the desired standard
A: Told the client our situation and asked for a small extension, hosted an emergency meeting and broke up the tasks between team members
R: Finished the report under the extension deadline to a quality standard.
When have you disagreed with a supervisor? How was this resolved?
S: Easy Bar, approach to preparing for events - Easier for him but chaotic for us. Allowed guests to change things last minute, had poor pre event organisation. Flexibility was one of his selling points and wanted to be accommodating for the customer as possible.
T: Find a compromise that works for both the packing team and events team
A: Understand underlying reasoning for his logic, found a compromise by setting a cut off time for order changes, worked with him to have a pre events system in place such as deadlines for packing and structured preparation.
How do you deal with multiple competing tasks?
- List tasks, with due date and estimated time to complete
- Plan timeline out accordingly and set prioritises
- Manage expectations and seek help quickly when a problem is encountered
Example - Impetus, Work and Uni
How have you dealt with a new situation?
S: Client changed what he wanted from us late down the track + Finwell and Money Mastery?
T: Redesign our deliverable to accommodate for this
A: Came up with a way to save time and use data from current deliverable to the new one. Understand new situation as much as possible. Do research and then build on prior knowledge. Consult relevant parties for help if needed.
R: Client happy with outcome so far
A situation where I had little knowledge on how to proceed?
S: Impetus, given a client and scope that was completely different to anything I or Impetus had done before, with a strong finance and business structure focus for a start up.
T: Learn how to provide an innovative and relevant solution to help this business succeed
A: Leveraged my network, reached out to industry professionals for some guidance early in the project and seeked continuous help throughout to help structure our team’s research and deliverables.
R: Strong recommendations that address all troubled areas of the clients business, including pricing, logistics, financial structure and tracking (dashboard) and appropriate customer group.
Time where I faced a conflict?
S: Initially in the project, my co-manager and I weren’t working well together, communication lines weren’t strong and workload wasn’t being shared evenly.
T: Work on a solution to align our work and improve our communication
A: Discussed with HR and with co-manager, created a document outlining weekly tasks and deadlines where we could allocate ourselves to and set policies that we would review each others work before being sent to the project consultants
R: A highly efficient project and good team dynamic were work was being shared and ideas were on the same page
Time I disagreed with a team member:
S: I believed the storytelling aspect and order of our presentation wasn’t logical when my co-manager believed it was
T: Pitch the idea that the order I believed was right and get support / evidence
A: Seeked feedback into both structures from industry professionals and external people and explained my order to the co-manager using industry story telling standards and external feedback
R: A logical story that gives our team structure and flows in regards to story telling
Challenge in the workplace
S: Project consultants coming up with new ideas that were a bit beyond their area of focus for the project that were good ideas.
T: Work out if their ideas align with the scope and if so, find a way to logically structure them into our deliverables
A: Slightly restructured their area to incorporate their ideas (i.e purely pricing into brining in new customers and customer retention with the pricing aspect and the customer communication aspect) or group their idea into someone else’s section and have a tough discussion that someone else will need to present their idea but they can keep working on it.
R: Project consultants who are motivated through brining their ideas to life
How do you deal with multiple competing tasks?
- List tasks, with due date and estimated time to complete
- Plan timeline out accordingly and set prioritises
- Manage expectations and seek help quickly when a problem is encountered
- Example - Impetus, Work, Fifty Five5 and Un
Consulted for a problem
S: Friends not understanding how to invest
T: Aiding them in educating themselves
A: Give them the right resources
R: Successful investments
