Behaviour of concern

Question 1

1. different behaviour of concern:

Answer 1

• aggression
• confusion or other cognitive impairment
• intoxication
• intrusive behaviour
• manipulation
• nosiness
• self-destructive behaviour
• verbal offensiveness
• wandering

Question 2

2. strategies of dealing with behaviours of concern.

Answer 2

• focusing on solving the problem, not arguing about the subject.
• good communication skills, including using clear simple language to avoid being misunderstood.
• being aware of your own body language
• maintaining emotional control
• allowing the person to save face
• managing manipulative behaviour
• understanding what conflict is and learning conflict resolution techniques.

Question 3

3. issues needing to be referred to an appropriate professional.

Answer 3

• GP
• psychologist
• emergency team

Question 4

4. legal and ethical consideration relevant to recognising and responding to behaviours of concern, including:

Answer 4

• duty of care
• human rights
• work health and safety

Question 5

5. organisation reporting processes.

Answer 5

• you need to document and complete incident reports all behaviours that have not been accounted for; e.g. there may be guidelines and instructions for dealing with client who spits but now the client is attempting to bite you, etc.
• you always have to report behaviours that impact on the services you are providing to your supervisor