Behaviour of concern

Question 1

1. give three examples of communication strategies that you can use to facilitate a responsible behaviour.

Answer 1

• use positive assertive language
• non-verbal gestures and body language
• constructive questioning and listening
• tone of voice
• awareness of cultural practices and values
• defusing and negotiating verbal aggression

Question 2

2. give three examples of behaviour that is unacceptable or a concern.

Answer 2

• expressions of anxiety
• serious and chronic complaints
• disruptive acts
• verbal abuse/aggression
• intent to harm self or others
• forceful refusal to cooperate
• racism
• bullying, etc.

Question 3

3. explain your organisation’s policies, procedures and legal requirements for monitoring a clients behaviour.

Answer 3

• trainee to explain procedures they follow when monitoring a clients behaviour such as documentation, who they report to, actions taken and follow up.
• trainee should also explain why these steps are taken accountability and duty of care.

Question 4

4. explain your organisation’s policies, procedures and legal requirements for the application of force to ensure safety in the workplace.

Answer 4

• WHS, statutory requirements

- disability service standards, etc.

Question 5

5. what reporting and documentation would you need to complete when dealing with unacceptable behaviours and why?

Answer 5

• behavioural chart, progress notes, communication book.
• reporting to supervisory staff and colleagues who have contact with the client at handover or similar meetings to ensure continuum of care and assisting the client to have behavioural improvements.

Question 6

6. when client’s behaviour is unacceptable how would you encourage them to change and how do you confirm with them the implications of continuing with their behaviour?

Answer 6

• distraction might work depending on your experience and knowledge with the client if it works usually or stated on care plan as a strategy.
• if the behaviour persists, use a firm and calm manner.
• encourage them to sit-down and ask them simple questions to ascertain their feelings/concerns and actively listen to their conversation.
• try to reach some common ground whereby they feel they are being heard and given choice.
• if they still behave unacceptably you have to give clear ultimatum/or consequences for their actions e.g unable to attend session till willing to follow the established ground rules.