Basic Concepts Flashcards
Understanding the basic concepts used in UXQB
What concept measures the extent to which an interactive system is effective, efficient and satisfying to use in a specified context of use?
Usability
An interactive system that supports what users need to do to reach their goals, is…
Effective
Do users need to figure out how to accomplish their task, for an interactive system to be effective?
Yes, the user needs to be able to figure out how to achieve their goal.
An interactive system that supports users in carrying out their tasks using as few resources (acceptable amounts) as possible, is…
Efficient
What is the most common measure for the use of resources by a user?
Time / How quickly a user can complete their task.
An interactive system that is pleasant to use, is …
Pleasant
Do all users need to be able to use a system, for it to be usable?
No, only the specified users need to be able to use the system to achieve their goals, for the system to be usable.
Does a user need to be able to achieve everything in a system effectively, efficiently and in a satisfying way, for the system to be usable?
No, only the specific goals for the specific user need to be achieved effectively, efficiently and in a satisfying way, for the system to be usable.
Effectiveness comprises the accuracy and … with which users achieve specific goals.
Accuracy and completeness are the measures for effectiveness.
Effectiveness comprises the … and completeness with which users achieve specific goals.
Accuracy and completeness are the measures for effectiveness.
The extent to which an actual outcome matches the intended outcome, is called …
Accuracy
The extent to which the use of a system (service or service) produces all the intended outcomes, is called …
Completeness
How can the completeness be measured?
(Number of users who achieve a specified goal) / (Number of users who attempt to reach the specified goal)
Resources used in relation to results achieved
Efficiency
Do only financial resources count for efficiency?
No, also time, human effort or material resources.
The extent to which the user`s physical, cognitive and emotional responses from use of an interactive system meet the user’s needs and expectations?
Satisfaction.
Do effectiveness and efficiency influence satisfaction?
Yes, effectiveness and efficiency influence satisfaction.
What method is used to measure satisfaction (most often)?
Questionnaires are most often used to measure satisfaction.
How does satisfaction differ from user experience?
Satisfaction results only from actual use. It is a part of the user experience.
Can the appearance of a website influence satisfaction?
Yes, the appearance of a website can influence satisfaction.
Are high prices of a web shop part of satisfaction?
No, high prices do not result from use. They may influence the user experience.
Are unacceptable terms of service of a web shop part of satisfaction?
No, high prices do not result from use. They may influence the user experience.
A goal describes …
The intended outcome.
Goals are used in human-centered design to …
… express the intention of users.
Are technical solutions part of a goal?
No, technical solutions are not part expressing the intent of a user.
In what form is a goal expressed?
As a condition or state.
In what form is a task expressed?
As an activity.
A … is expressed as an activity.
Task