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CPUX-F (english) > Analysis: understand and specify the context of use > Flashcards

Analysis: understand and specify the context of use Flashcards

1
Q

What is the goal of the analysis step of the human-centered design process?

A

Understanding and specifying the context of use.

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2
Q

Understanding the context of use means to understand and describe …

A

Who the users are
What they do
What problems they have
What their needs are

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3
Q

Primary user

A

A user who directly uses the interactive system for its intended purpose

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4
Q

Secondary user

A

A user who carries out support tasks

  • maintenance
  • training primary users
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5
Q

Indirect user

A

Uses output, but does not interact directly with system

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6
Q

Are all users stakeholder?

A

Yes

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7
Q

Are all stakeholders of an interactive system users?

A

No.

A person who is affected by an interactive system but do not interact with it are Stakeholders but not users.

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8
Q

A collection of users with the same or similar personal characteristics and contexts of use related to the interactive system is called a …

A

User Group.

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9
Q

A User Group is a collection of users with the same or similar … related to the interactive system.

A

… personal characteristics and contexts of use …

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10
Q

A user group profile is

A

a generalized description of a user group

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11
Q

A generalized description of a user group is called a

A

A user group profile

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12
Q

How is a user group profile different from a persona?

A

Group Profile: characteristics and context of use of a whole group of real users
Persona: Realistic representation of users; not real people

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13
Q

Following the master-apprentice model the interviewer is the …

A

Apprentice

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14
Q

Following the master-apprentice model the interviewed user is the …

A

Master

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15
Q

The master-apprentice model is a principle for successful …

A

contextual interviews

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16
Q

A principle for successful contextual interviews is the

A

master-apprentice model

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17
Q

The goal of the master-apprentice model is …

A

to understand users’ goals and tasks in detail

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18
Q

What is the preferred type of question used in interviews?

A

Open and Neutral

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19
Q

What kind of questions should you avoid in interviews?

A

Closed and Leading

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20
Q

A moderated discussion, where a group of participants are lead through a set of questions is called a …

A

focus group

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21
Q

Can a focus group be used for usability evaluation?

A

No.

A focus group is about attitude and opinion; Usability evaluation deals with observing actual user behavior

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22
Q

What is gathered with the focus group method?

A

Attitudes and opinions.

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23
Q

The context of use is a combination of …

A 
T - Tasks
U - Users
R - Resources
E - Environments
G - Goals
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24
Q

A combination of tasks, users, resources, environments and goals (TUREG) is the ….

A

Context of use

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25
The context of use is determined by observing users or by ...
Interviewing them
26
The context of use is determined by Interviewing users or by ...
Observing them
27
Which are the methods to derive the context of use?
Focus groups Observations Contextual interviews
28
The physical, social and technical conditions in which a user interacts with an interactive system is the ...
Environment
29
The environment is the physical, social and ... conditions, in which the user interacts with the interactive system.
Technical
30
The environment is the technical, physical and ... conditions, in which the user interacts with the interactive system.
Social
31
The environment is the social, technical and ... conditions, in which the user interacts with the interactive system.
Physical
32
There are reusable and ... resources
exhaustible
33
There are exhaustible and ... resources
reusable
34
An enumeration of all the subtasks required to meet the user's goal for a task is called ...
A task model
35
A task model is the ... required to meet the user's goal
enumeration of all the subtasks
36
What does a task model provide?
A precise description of a task.
37
What does a task model includes, besides the steps necessary to carry out a task?
A tasks' contextual preconditions and | its intended outcomes.
38
When are task models created (description of current tasks)?
During analysis
39
When are task models updated (description of intended tasks)?
During design
40
Where should obersvations take place?
In a context that is as natural as possible
41
How does an observer behave?
As unobtrusively as possible
42
Can an observer ask questions?
Only for clarifications
43
Can a user be observed, even if no interactive system is available?
Yes, existing procedures can be observed.
44
What is a checklist used during an interview?
To ensure that all relevant topics are covered.
45
An interview checklist is a list of suitable
questions and cues
46
Where does a contextual interview take place?
At the location where the user interacts with the interactive system.
47
What is the focus of the contextual interview?
The context of use
48
How does an interview begin?
With a briefing of the interviewee
49
Must interviews be contextual?
No, any interview is better than no interview at all.
50
What should be done with suggestions regarding the future system from the interviewee?
Documented separately
51
What form has an as-is scenario?
Narative text
52
What does the narative text of an as-is scenario describe?
The procedure a specific user collows to complete one or more tasks.
53
Must the user of an as-is scenario be a real user?
No, often it is a persona.
54
What are as-is scenarios based on?
based on observation and contextual interview
55
Having as-is scenarios reviewed by users helps to ...
detect misunderstandings that my have occurred during contextual interviews.
56
What can you do with as-is scenarios to detect misunderstandings that my have occurred during contextual interviews.
Let users review them
57
Is a persona a real person?
No, it is fictitious but realistic
58
How are personas constructed?
Personas are constructed from empirically determined data
59
Do you need a picture for your persona?
It is not necessary, but helps create the ilusion of a real person.
60
What does a user journey map describe?
All encounters users have with the interactive system
61
How does the user journey map make the overall user experience tangible?
By covering all touchpoints that influence the user experience
62
What form does a user journey map take?
Tabular or graphical
63
Besides as-is scenarios and use scenarios, user journey maps can be used to ...
communicate scenarios that extend beyond the pure interaction.
64
Can user journey maps replace as-is scenarios or use scenarios?
No
65
Can user journey maps show the user experience for a persona?
Yes
66
When are user journey maps created (describing current encounters)?
During Analysis
67
When are user journey maps updated (describing intended encounters)?
During design

CPUX-F (english) (9 decks)

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