Analysis: understand and specify the context of use Flashcards
What is the goal of the analysis step of the human-centered design process?
Understanding and specifying the context of use.
Understanding the context of use means to understand and describe …
Who the users are
What they do
What problems they have
What their needs are
Primary user
A user who directly uses the interactive system for its intended purpose
Secondary user
A user who carries out support tasks
- maintenance
- training primary users
Indirect user
Uses output, but does not interact directly with system
Are all users stakeholder?
Yes
Are all stakeholders of an interactive system users?
No.
A person who is affected by an interactive system but do not interact with it are Stakeholders but not users.
A collection of users with the same or similar personal characteristics and contexts of use related to the interactive system is called a …
User Group.
A User Group is a collection of users with the same or similar … related to the interactive system.
… personal characteristics and contexts of use …
A user group profile is
a generalized description of a user group
A generalized description of a user group is called a
A user group profile
How is a user group profile different from a persona?
Group Profile: characteristics and context of use of a whole group of real users
Persona: Realistic representation of users; not real people
Following the master-apprentice model the interviewer is the …
Apprentice
Following the master-apprentice model the interviewed user is the …
Master
The master-apprentice model is a principle for successful …
contextual interviews
A principle for successful contextual interviews is the
master-apprentice model
The goal of the master-apprentice model is …
to understand users’ goals and tasks in detail
What is the preferred type of question used in interviews?
Open and Neutral
What kind of questions should you avoid in interviews?
Closed and Leading
A moderated discussion, where a group of participants are lead through a set of questions is called a …
focus group
Can a focus group be used for usability evaluation?
No.
A focus group is about attitude and opinion; Usability evaluation deals with observing actual user behavior
What is gathered with the focus group method?
Attitudes and opinions.
The context of use is a combination of …
T - Tasks U - Users R - Resources E - Environments G - Goals
A combination of tasks, users, resources, environments and goals (TUREG) is the ….
Context of use
The context of use is determined by observing users or by …
Interviewing them
The context of use is determined by Interviewing users or by …
Observing them