Baldwin Chapter 12 (Teams) Flashcards
What are the results of an effective team?
- they can greatly outperform their best member
- higher productivity
- quicker innovation
- more satisfying work environments
Team
group of people who are collectively accountable for definable outcomes and have a high degree of task interdependence and interaction.
Task Interdependence
extent to which team members have to interact with each other in order to complete their tasks
Group
most frequently has 3 or more people who work independently toward an organization’s goals.
Teams vs Groups
The actions of individuals in groups do not depend on what others are doing.
In a team, each member collaborates. It is a collective effort.
Team Effectiveness Scorecard
- Output
- Satisfaction
- Capacity for continued cooperation
5 Characteristics of a High Performing Team
- Small Size
- Shared Purpose
- Accountability
- Complementary Skills
- Productive Norms
KSA Requirements for Teamwork
- Conflict Resolution
- Collaborative problem solving
- Communication
- Goal setting + performance management
- Planning and coordination
5 Process Norms
1) Confidence
2) Cooperation
3) Conflict
4) Coordination
5) Cohesive
Identifiability
a strategy for reducing social loafing
Communicate/display each member’s tasks so the others can see
3 types of intervention useful in building various aspects of high-performance teams
1) holding effective meetings
2) conducting after action reviews and process checks
3) dealing w/ free riders
3 Preliminary Steps before Approaching a Slacking Teammate
1) Correctly frame the issue
2) determine whether it is legitimate to give feedback
3) Consider whether you have collected a balanced set of facts about the situation.
