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My Salesforce Cards > BA - User Acceptance > Flashcards

BA - User Acceptance Flashcards

1
Q

True or False: User Acceptance Testing should be carried out as early as possible.

A

True.

User Acceptance Testing SHOULD be carried out as early as possible.

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2
Q

True or False: BA’s are not involved in User Acceptance Testing.

A

False.

BA’s are definitely involved in User Acceptance Testing.

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3
Q

Name 3 benefits of User Acceptance Testing.

A

UAT…
1. Users can raise issues or CONCERNS.
2. gives users a chance to LEARN what has been built.
3. Users get to comprehensively TEST the solution.

Benefit - CoLT

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4
Q

Testing that is carried out by end-users in a controlled environment is called _______.

A

User Acceptance Testing (UAT)

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5
Q

When a deliverable has been reviewed and approved for release, what decision has been made?

A

The deliverable gets a Go.

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6
Q

True or False: Go/No Go decisions determine if a release is ready for deployment.

A

True.

Go/No Go decisions determine if a release is ready for deployment.

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7
Q

The dev team has completed a new feature in Salesforce. What three things should the BA do to prepare for UAT?

A

CREATE a user acceptance test plan.
REVIEW the new feature w the user.
TRAIN the users on the new feature.

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8
Q

You are reviewing the results of UAT before making a go/no go release decision. What factors should you consider?

A

FEEDBACK from users
IMPACT of any unresolved issues
ALIGNMENT with business requirements

Review Results - FIA

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9
Q

You have just finished defining the UAT plan. Who are the ideal participants to be testers?

A

The end-users or representatives from the user community who will be using the system.

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10
Q

You’re a BA and the UAT phase has just concluded. Issues have been ID’d but none are considered critical. What is your next step?

A

Conduct a review meeting with the stakeholders to discuss the issues and make a go/no go decision.

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11
Q

During UAT, a user reported that they are unable to create a new account in Salesforce. What should the BA do?

A
  1. Ask the user to provide more details about the issue.
  2. Create a new bug report and assign it to the development team.
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12
Q

What is the main purpose of UAT?

A

The purpose of UAT is to ensure that the software is ready for deployment and that it will meet the needs of the users.

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13
Q

What is a secondary purpose of UAT?

A

A secondary purpose of UAT is to train the Stakeholders on the new functionality that you have developed.

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14
Q

After UAT, user mentioned that it would be great if automation could be built to auto-populate certain fields when the Lead is converted. How should the BA handle this request?

A

Create a New User story bc this is a new request outside of the original scope and a new user story will document it to ensure that it is considered for future development.

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15
Q

Why is UAT necessary?

A

UAT is necessary to confirm that the solution meets business requirements and can be used by end-users effectively.

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16
Q

UAT is a critical phase in the _______ that validates the solution against business requirements from the _______ perspective.

A

UAT is a critical phase in the PROJECT LIFECYCLE that validates the solution against business requirements from the USER’S perspective.

17
Q

UAT is completed and the users are satisfied with the new feature. What should BA do next?

A
  1. Close the UAT plan.
  2. Approve release of the new feature.
  3. Review the user feedback and make any necessary changes.
18
Q

During UAT, key user reports an issue that is not aligned w original business requirements. As a BA, what is your response?

A

Investigate the reported issue, discuss w stakeholders if necessary, and make a decision on its impact and how it should be handled.

19
Q

During UAT, a user finds a bug that wasn’t covered by the original test cases. What should BA do?

A

Document the bug.
Inform the Dev team.
Update the test cases as necessary.

20
Q

A user has reported that they are unable to save a new contact in Salesforce. What should the BA do?

A

Create a new bug report and assign it to the Dev team.

21
Q

A new technical issues has been ID’d that could affect the release of the new feature. What should the BA do?

A

Report the issue to the Dev team and let them decide how to proceed.

22
Q

UAT is completed. There are still a few minor bugs, but the deadline for release is approaching. As a BA what should you do?

A

Review the bugs w stakeholders and make a go/no go decision bassed on their impact and risk.

23
Q

BA notices that users are unsure what certain terminology in the UI means. What 2 things could be added to help users before the solution is deployed?

A

Help text &
In-app prompts

24
Q

An end-user has found they are not able to launch a Screen Flow to input additional info about an Opportunity. What two things should the BA do?

A

Check the user story and acceptance criteria.

Ask the Dev team to debug the Flow.

25
Q

Test plans, test cases, and user acceptance test plans were planned three months before UAT was able to take place. Why would this be problematic?

A

UAT focuses on testing business process acceptability, which could have changed during the three months.

26
Q

UAT takes business users away from their day-to-day work. What should be avoided?

A

Performing UAT too early on in the project and then business processes could change, making a need to redo the solution.

27
Q

What should the BA verify before users start UAT?

A

The correct version of the configuration is deployed in the testing environment.

The right type and amount of data is imported into the testing environment.

28
Q

Name two benefits of In-App Guidance.

A

Guides users through new or existing processed.

Clarifies certain terminology which users may be unfamiliar with.

29
Q

BA has spent time identifying stakeholders to test, writing scenarios, and collecting feedback from users. What have they been doing?

A

These are all parts of User Acceptance Testing.

30
Q

What is the difference btn QA tests and UAT?

A

QA tests focus on testing code; UAT focuses on business processes.

31
Q

At the last minute, a member of the Development Team realizes that their work has been overwritten by another Developer. What should have been put in place to avoid this?

A

Version control

32
Q

An end-user has found they are not able to launch a Screen Flow to input additional information about an Opportunity. What should the Business Analyst do?

A

Ask the Development Team to debug the Flow.

33
Q

The BA reviewed the test scripts. However, UAT didn’t go well, with feedback from the participants that the test scenarios didn’t reflect reality. What mistake did the BA make in their review?

A

The test scripts were not signed off by the project stakeholders.

34
Q
A

My Salesforce Cards (18 decks)

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