BA - Collaboration with Stakeholders Flashcards

1
Q

What Elicitation Technique requires a mock version of a solution that can be used to gather feedback and insights before refinement?

A

Prototyping

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2
Q

What are the 4 types of Communication?

A

Verbal
Non-Verbal
Written
Visual

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3
Q

What Elicitation Technique is best used to gather in-depth feedback and insights from individual stakeholders and is particularly useful for complex issues?

A

Interviews

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4
Q

What Elicitation Technique is used to help visualize and document business processes by creating a graphical representation of processes

A

Process Mapping

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5
Q

What Elicitation Technique is used to gather feedback and insights from a small group of stakeholders, is usually led by a moderator, and is focused on gaining insight into a product or service?

A

Focus groups

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6
Q

Which tool can be used to brainstorm, explore and communicate ideas, concepts, and solutions, facilitate discussions, and map out business processes?

A

Whiteboarding

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7
Q

Elicitation Techniques are used to help BA’s gather requirements from Stakeholders. What are the three stages?

A

Planning
Conducting
Confirming

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8
Q

In which Elicitation Technique is the Stakeholder followed and observed?

A

Observation and Shadowing

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9
Q

Which Business Analysis Technique establishes the difference between the current as-is state and the desired to-be state?

A

Gap Analysis

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10
Q

Which type of Analysis focuses on Business processes, goals, and objectives?

A

Enterprise Analysis

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11
Q

Stakeholders are either involved or impacted by the project. What are the two types?

A

Internal
External

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12
Q

Which Elicitation Technique is used to gather feedback and insights from a large number of stakeholders?

A

Workshops

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13
Q

V2MOM stands for…

A

Vision
Values
Methods
Obstacles
Measurements

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14
Q

Which Elicitation Technique is used to gather insights from existing business documentation?

A

Document Analysis

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15
Q

What are the three types of Project Analysis?

A

Enterprise Analysis
Strategy Analysis
Stakeholder Analysis

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16
Q

What documents are created as part of a Business Content Strategy?

A

Content Strategy Brief
Content Backlog

17
Q

What are the four key parts of Storytelling?

A

Hero
Challenge
Helper
Victory

18
Q

What are the five styles of influencing?

A

Accommodating
Analytical
Assertive
Collaborative
Inspiring

19
Q

Which customer stakeholder advocates for the adoption and progress of the project, manages communication, and provides leadership?

A

Executive Sponsor

20
Q

What would the responsibilities be of the Business Analyst and Salesforce Admin during user training?

A

The Business Analyst would create the training materials, the Admin would conduct the training.

21
Q

The agreed ‘future state’ design involves integrations to other tools. What should the Business Analyst check before moving ahead with the plan?

A

API call limits

22
Q

Experience Cloud could be a good suggestion to implement for the organization, who want to allow customers to download invoices on-demand. What should the Business Analyst do first?

A

Perform stakeholder analysis, including creating a stakeholder wheel.

23
Q

The agreed ‘future state’ design looks good overall, but the Business Analyst feels uneasy with the scope of the solution. What should they check before moving ahead with the plan?

A

Limits posed by the tools and technology.

24
Q

Salesforce Adoption Dashboards give insight into these two things…

A

The number of open tasks
and
User log ins

25
Q

You have sent the scope statement specification to the stakeholders for sign off. They are withholding from signing off, as information is unclear. What should the Business Analyst do?

A

Arrange a separate session to present back the project requirements to the stakeholders.

26
Q

A Sales Rep gave feedback that the proposed solution seems convoluted. The proposed solution has already been signed off by the Sales Director. What should the Business Analyst do?

A

Listen to the feedback, and act on it with further elicitation.

27
Q

A stakeholder wheel serves what two purposes?

A

Identifies the individuals who are affected by the situation and the level of influence they can have on the project.

28
Q
A