BA - Collaboration with Stakeholders Flashcards
What Elicitation Technique requires a mock version of a solution that can be used to gather feedback and insights before refinement?
Prototyping
What are the 4 types of Communication?
Verbal
Non-Verbal
Written
Visual
What Elicitation Technique is best used to gather in-depth feedback and insights from individual stakeholders and is particularly useful for complex issues?
Interviews
What Elicitation Technique is used to help visualize and document business processes by creating a graphical representation of processes
Process Mapping
What Elicitation Technique is used to gather feedback and insights from a small group of stakeholders, is usually led by a moderator, and is focused on gaining insight into a product or service?
Focus groups
Which tool can be used to brainstorm, explore and communicate ideas, concepts, and solutions, facilitate discussions, and map out business processes?
Whiteboarding
Elicitation Techniques are used to help BA’s gather requirements from Stakeholders. What are the three stages?
Planning
Conducting
Confirming
In which Elicitation Technique is the Stakeholder followed and observed?
Observation and Shadowing
Which Business Analysis Technique establishes the difference between the current as-is state and the desired to-be state?
Gap Analysis
Which type of Analysis focuses on Business processes, goals, and objectives?
Enterprise Analysis
Stakeholders are either involved or impacted by the project. What are the two types?
Internal
External
Which Elicitation Technique is used to gather feedback and insights from a large number of stakeholders?
Workshops
V2MOM stands for…
Vision
Values
Methods
Obstacles
Measurements
Which Elicitation Technique is used to gather insights from existing business documentation?
Document Analysis
What are the three types of Project Analysis?
Enterprise Analysis
Strategy Analysis
Stakeholder Analysis
What documents are created as part of a Business Content Strategy?
Content Strategy Brief
Content Backlog
What are the four key parts of Storytelling?
Hero
Challenge
Helper
Victory
What are the five styles of influencing?
Accommodating
Analytical
Assertive
Collaborative
Inspiring
Which customer stakeholder advocates for the adoption and progress of the project, manages communication, and provides leadership?
Executive Sponsor
What would the responsibilities be of the Business Analyst and Salesforce Admin during user training?
The Business Analyst would create the training materials, the Admin would conduct the training.
The agreed ‘future state’ design involves integrations to other tools. What should the Business Analyst check before moving ahead with the plan?
API call limits
Experience Cloud could be a good suggestion to implement for the organization, who want to allow customers to download invoices on-demand. What should the Business Analyst do first?
Perform stakeholder analysis, including creating a stakeholder wheel.
The agreed ‘future state’ design looks good overall, but the Business Analyst feels uneasy with the scope of the solution. What should they check before moving ahead with the plan?
Limits posed by the tools and technology.
Salesforce Adoption Dashboards give insight into these two things…
The number of open tasks
and
User log ins
You have sent the scope statement specification to the stakeholders for sign off. They are withholding from signing off, as information is unclear. What should the Business Analyst do?
Arrange a separate session to present back the project requirements to the stakeholders.
A Sales Rep gave feedback that the proposed solution seems convoluted. The proposed solution has already been signed off by the Sales Director. What should the Business Analyst do?
Listen to the feedback, and act on it with further elicitation.
A stakeholder wheel serves what two purposes?
Identifies the individuals who are affected by the situation and the level of influence they can have on the project.
