BA - Business Process Mapping Flashcards
You want a process map to record measurements of the inputs and outputs of process steps or to identify waste within and between processes. Which type of process map should you use?
Value Stream Map
_______ record measurements of the inputs and outputs of process steps or to identify waste within and between processes.
Value Stream Maps
Value Stream Maps record measurements of the inputs and outputs of process steps or to identify waste within and between processes.
There’s an opinion that the commerce fulfillment process contains too much wastage. The staff in the warehouse spend too long finding out whether goods are in stock, and to locate the goods before they are able to pack them. Which type of process map would help to identify if there is wastage in the process, or if it’s only a rumor?
Value Stream Maps
What two diagram styles does Salesforce recommend a Business Analyst chooses from, depending on the audience?
Marketing, Strategy & Sales
Documentation & Implementation
In process mapping hierarchies, _______ has greater levels of detail, finer granularity, and reduced surface area or scope. _______ is better suited for the “Art of the possible”, digital transformation scenarios.
In process mapping heirarchies, LEVEL 4 has greater levels of detail, finer granularity, and reduced surface area or scope. LEVEL 1 is better suited for the “Art of the possible”, digital transformation scenarios.
After reading the project documentation, the Development Team is finding it challenging to comprehend the bigger picture of what needs to be implemented. What should the Business Analyst do?
Create process diagrams
In Documentation & Implementation diagrams, _______ shows the ‘big picture’. This includes the view of a system landscape or solution and the mix of Salesforce products involved in an implementation.
Level 1
In Documentation & Implementation diagrams, level 1 shows the ‘big picture’. This includes the view of a system landscape or solution and the mix of Salesforce products involved in an implementation.
The Business Analyst would like to create a detailed process map that details the Leads that partners submit to the organization via Experience Cloud, and how these Leads are qualified by the internal Sales Team, then customer onboarding. Which type of process diagram should they use in this scenario?
SIPOC
The Business Analyst has created a Capability Model map. What would be a good next step?
Create a detailed process map.
_______ or industry blueprints list out the high level process areas. These are useful for scoping out the specific area that you are mapping and to show the context within the overall business.
Capability Models
Capability Models or industry blueprints list out the high level process areas. These are useful for scoping out the specific area that you are mapping and to show the context within the overall business.
More than one stakeholder has asked questions regarding an activity box on a UPN diagram the Business Analyst created. What could the Business Analyst do to address these frequently asked questions and help other viewers?
Attach supporting documentation to the activity box.
The Business Analyst is ready to send across a diagram of the Lead-to-Revenue process to the Development Team so that they can understand the implementation and product-related technical details. Which diagram style would be used in this scenario?
Documentation & Implementation
_______ diagrams help viewers understand an implementation or product-related technical detail.
Documentation & Implementation
Documentation & Implementation diagrams help viewers understand an implementation or product-related technical detail.
The ideal audiences for _______ are Delivery Teams and technical stakeholders.
Documentation & Implementation diagrams
The ideal audiences for Documentation & Implementation diagrams are Delivery Teams and technical stakeholders.
You need to define the scope of a complex process. Which type of process map would IDENTIFY THE KEY POINTS in a process as a way to prepare for a more detailed process map?
SIPOC
