B2 Issues that can affect access to service Flashcards
What is referral?
Self-referral- individual contacts health professional individually, via email, phone call, letter, making an appointment for a care setting or surgery requesting help, this is how many people access primary healthcare services
Third-party referral- Friend, relative, neighbour contacts a health or social care service on another person’s behalf. These referrals are to services like that of a self-referral
Professional referral- Health or care professionals contacting another service provider to request support for service user
What is assessment?
Local authorities must carry out a community care assessment for anyone who cannot look after themselves. Adult social services department is responsible for this.
The service user may need: Reassurance and information about local or national organisations that could help. Simple devices/ aids to help client live independently. Higher level of care, domiciliary care, and residential care.
If a client is receiving informal care, they have a right to carer’s assessment to see if they need support
Care act 2014 sets out legal rights for assessment and support
Assessment for service user must produce a written copy of report outlining the needs of the action agreed
What is eligibility criteria?
An assessor must consider whether needs arise from:
1. Physical or mental impairment
2. Inability to achieve at least two daily activities
* Prepare and eat food
* Wash themselves or their clothes
* Manage toilet needs
* Dress appropriately
* Easily move around the home easily
* Keep home safe and clean
* Maintain family or close relationships
* Access work, training, education, or volunteering
* Use local facilities
* Carry out caring responsibilities like caring for their children
* Meet outcomes likely to affect their health and wellbeing
An adult is eligible for support if they meet both criteria
Social care isn’t free, and people may have to contribute to care costs. The local authority carries out a financial assessment which considers their income and savings , this will affect how much a service user will have to financially contribute to the care. Service users will receive a personal budget or direct payment which are cash payments and are available to all client groups across the UK, including older people, people with physical/ learning disabilities and carers. Disabled people normally receive a personal budget to allow them to purchase care from people and companies of their own choice.
What are barriers to accessing healthcare serboces?
Some barriers may be
Language- If English isn’t service user’s first language
Location- If the service user must travel long distances
Financial- Cost and loss of wages
Resources- Long waiting times for appointments, lack of beds
Communication- Service user feeling unable to communicate due to discrimination
