A5 Monitoring the work of people in health and social care settings.

Question 1

What is line management?

Answer 1

People in health and social care work in hierarchic environments and are monitored by senior staff, care assistants are normally monitored by care managers who’s allocates routines, tasks and standards of the staff and setting. In a larger setting, there will be senior care workers who manage a team of care assistants on behalf of the care manager, the linne manager is responsible for addressing issues and acting upon these, the first instance may involve a warning/ conversation, and formal action may be taken upon the second offence.

Question 2

What is external inspection by relevant agencies?

Answer 2

CQC – Care Quality commission ( England)
RQIA- Regulation and quality and improvement authority (Northern Ireland)
CSSIW- Care and social services inspectorate Wales, HCIW-Healthcare inspectorate Wales
Early years education services are inspected by:
Ofsted in England
Education and training inspectorate in Northern Ireland
Her Majesty’s inspectorate for Education and training in Wales
Education Scotland

Question 3

What is whistleblowing?

Answer 3

When a staff member raises awareness of low quality/ dangerous care, may inform the press, or powerful organisations (Police or professional body)
They may be employees at any level

Question 4

What is service user feedback?

Answer 4

Service user Feedback
Regular meetings for service users to share ideas/ concerns they may have for improving provision
Committee that represents all service users
Suggestions box
Private meeting with manager/ governors