Awards Flashcards
Which awards has Jet2 won?
2018 - Which Travel Brand of the Year.
Which recommended provider.
2024 - Globe travel award winners for best shorthaul airline amongst others.
2024 - Feefo Platinum trusted service award for 3 years running.
Feefo is one of UK’s biggest review websites.
More than 4.5 out of 5 Stars on TrustPilot website.
OAG - UK’s most punctual airline.
OAG is a leading travel intelligence company.
What is Jet2’s business strategy?
To be the UK’s leading and best leisure travel business.
How do Jet2 achieve being the “Leading and Best leisure travel business”?
In other words, outline their future expansion plans and strategies
1: Growth of Flight only and package holiday products
2: Careful control of our product
- Full control and ownership of aircraft seat supply
- Build and invest in strategic relationships with selected hoteliers, who align with jet2 values.
- retain and expand our loyal customer base. 60 to 70% of customers are returners
3: A memorable customer experience
- ensure our colleagues are onhand at every touch point throughout the customer journey to ensure they have a good experience
- continued investment in technology to deliver seemless customer experience
4: Continued investment supporting sustainable long term growth
- carefully considered investment to ensure profit and cash flow growth is sustainable
- ongoing capital investment to ensure we can continue our growth trajectory
- recruit, develop and retain talented colleagues to deliver our award winning customer service
5: Achieve targets set out in sustainability strategy
- execute our climate transition plan on our journey to net zero.
- Examples are SAF Fuel.
- New Airbus 321 aircraft going to replace older B737’s
- Electric ground fleet and ground carbon neutral from 2022!
How do Jet2 achieve being the “Leading and Best leisure travel business”?
I’m other words outline their future expansion plans and strategies
1: Growth of Flight only and package holiday products
2: Careful control of our product
- Full control and ownership of aircraft seat supply
- Build and invest in strategic relationships with selected hoteliers, who align with jet2 values.
- retain and expand our loyal customer base. 60 to 70% of customers are returners
3: A memorable customer experience
- ensure our colleagues are onhand at every touch point throughout the customer journey to ensure they have a good experience
- continued investment in technology to deliver seemless customer experience
4: Continued investment supporting sustainable long term growth
- carefully considered investment to ensure profit and cash flow growth is sustainable
- ongoing capital investment to ensure we can continue our growth trajectory
- recruit, develop and retain talented colleagues to deliver our award winning customer service
5: Achieve targets set out in sustainability strategy
- execute our climate transition plan on our journey to net zero.
- Examples are SAF Fuel.
- New Airbus 321 aircraft going to replace older B737’s
- Electric ground fleet and ground carbon neutral from 2022!
