ASR's Unit 1 Flashcards
Which of the following areas with an OBM is best characterized as focusing on aligning pay so that it is contingent upon performance
BSA
OBM
PM
PBP (PFP -pay for performance)
PBP (Performance based pay)
Which of the following would most likely be targeted in an OBM intervention?
Corporate acquisition planning
Staff absenteeism
Selection of personnel
Designing promotion criteria
Staff absenteeism
ASR #3
Which of the following is not a
difference between OBM and I/O?
a. Research methodology
b. Concern for employee welfare
c. Theoretical orientation
d. Coursework
b
ASR #4
Which approach is best
characterized as drawing from many
different fields of study:
a. OBM
b. OB
c. I/O
b. OB
When compared to OB and I/O, OBM
is likely to do all of the following
except:
a. Collect repeated measures of behavior b. Focus on observable behavior c. Use psychological tests d. Use single subject designs
c. Use psychological tests
ASR #6
Which of the following is the best
operational definition for answering customer calls?
a. Not more than three rings will elapse
b. All customers will be satisfied with service
c. Employee will answer courteously
d. Employee will pick up and give opening greeting for all phone calls before the third ring
d
ASR #7
What is the weakest rationale for
selecting a pinpoint?
a. There is a danger to employees
b. Large potential to impact profit
c. Manager does not like the
behavior
d. Employee will gain profit from
increases in the pinpoin
c. Manager does not like the
behavior
ASR #8
Which of the following problems is likely easiest to overcome? a. Cost required b. Impact of pinpoint on results c. Ethical considerations d. Problems presented as labels
d. Problems presented as labels
ASR #9
Which of the following is not a commonly used dimension in OBM: a. Duration b. Latency c. Quality d. Cost
Latency
ASR #10
Which of the following is the best
way to develop BARS criteria:
a. Observation of employee behavior
b. Efficiency experts manuals
c. CEO recommendations
d. Performance reviews
a. Observation of employee behavior
ASR #11
Calculate the PIP for the following
data set: 40, 20, 10, 10, 5, 5
a. 38
b. 3.20
c. 2.0
d. 2.67
d. 2.67. Mean 15. PIP 40/15
ASR #12
The PIP can be used to assist with all
of the following except:
a. Assess room for improvement
b. Select pinpoints
c. Identify causes for performance variation
d. Selection of groups for improvement
c. Identify causes for performance
variation
ASR #13
When compared to checklists, point
systems:
a. Are able to measure different dimensions b. Allow for priorities in pinpoints c. Both A and B d. A but not B
c. Both A and B
ASR #14
IOA requires:
a. Two independent observers collecting data simultaneously b. Two observers collaborating on data collection c. Two independent observers collecting data sequentially d. Two observers collaborating on data collection simultaneously
A
ASR #15
Reactivity may be a \_\_\_\_\_\_\_ phenomenon, so steps should be taken to either control or \_\_\_\_\_\_\_ it. a. short-term; use b. long-term; use c. short-term; prevent d. long-term; prevent
b. long-term; use
ASR #16
_______ may provide the best
alternative to continuous recording
a. Whole interval recording
b. Momentary time sampling
c. Partial interval recording
d. None of the above
b. Momentary time sampling
ASR #17
Graphs should generally be updated
_______ at a minimum
a. Every week
b. Every other week
c. Every three weeks
d. Monthly
d. Monthly
ASR #18
Which of the following is not a
recommendation when graphing:
a. Keep the graph simple
b. Occasionally change the location
c. Post individual data
d. Graph targets that are under the
employee’s control
c. Post individual data
ASR #19
Which of the following is an
advantage of using a reinforcer
survey:
a. Allows for employee input
b. Forces a ranking of items
c. Requires less time to implement
than other methods
d. Ability to evaluate each item
separately
d. Ability to evaluate each item
separately
ASR #20
In a survey reinforcer survey scores of
_ to_ are generally considered low
preference, while scores of to are
generally considered high preference.
a. 0 to 1; 3 to 4
b. 0 to 1; 2 to 4
c. 1 to 2; 3 to 4
d. 0 to 2; 3 to 4
a. 0 to 1; 3 to 4
ASR #21
All of the following statements are
correct except:
a. Managers have difficulty predicting employee preferences b. Preferences change monthly c. Caution should be used with tangible reinforcement d. Money is always the most preferred tangible
d. Money is always the most preferred
tangible
ASR
This area of OBM focuses on developing scorecards, setting goals, and tying pay to employee behavior:
Performance-Based Pay (or Pay for Performance)
ASR
Which of the following is not a commonly used measurement dimension in OBM?
A.Quantity
B.Quality
C.Cost
D.Celeration
Celeration
ASR
The first step in creating a point system is:
Selecting pinpoints
ASR
Which of these is true regarding data collection in OBM?
A.Individual data should be shared with all employees
B.Data collection should be done without employee knowledge
C.Data should be correlated with the delivery of reinforcement
D.Group data should only be shared when showing favorable results
Data should be correlated with the delivery of reinforcement
ASR
Caitlyn, an OBM consultant, recommends that her client use antecedent procedures such as the use of job aides and job descriptions for the client’s employees. What area of OBM does this describe?
Performance Management
