Article 4.3. Making smart investments in training: the devil is in the details (Smith-Jentsch, 2020)

Question 1

Evidence of training effectiveness via…

Answer 1

1. Trainee reactions (but does not measure what is learned).
2. Measurement of learning (but “can do” is not the same as “wil do”).
3. Assessment of on-the-job behavior.
4. Results/desired outcomes.

Question 2

2 questions when benchmarking employees’ training needs, against needs of those who have benefitted from a training in the past

Answer 2

1. How similar is the work of both groups?

2. How similar is the level of knowledge, skills, and attitudes for both groups?