APPS: Minor Health Problems

Question 1

WHAT IS A MINOR HEALTH PROBLEM?

Answer 1

Common or self-limiting or uncomplicated conditions which can be diagnosed and managed without medical intervention.

Question 2

WHAT DO PEOPLE DO WHEN THEY ARE ILL?

1. Self-care
2. NHS Direct (Now NHS 111)
3. Pharmacist
4. GP
5. NHS Walk-in Centre, NHS Urgent Care centre or NHS Minor Injuries unit.
6. A&E or 999

Question 3

WHAT ARE THE THREE TRIGGERS THAT COULD RESULT IN SOMEONE SEEKING HEALTHCARE FROM A PHARMACIST?

Answer 3

1. The location is convenient
2. Not having to travel too far
3. My illness was not serious enough for a doctor

Question 4

WHAT ARE THE THREE TRIGGERS THAT COULD RESULT IN SOMEONE GOING TO SEE THEIR GP FOR HEALTHCARE?

Answer 4

1. The location is convenient
2. Illness wasn’t viewed by them to be serious enough for the ED.
3. Not having to travel too far

Question 5

WHAT ARE THE THREE TRIGGERS THAT COULD RESULT IN SOMEONE GOING TO THE EMERGENCY DEPARTMENT (ED) FOR HEALTHCARE?

Answer 5

1. The location is convenient
2. Having to wait less time than for an appointment with the GP
3. Not having to travel too far

Question 6

WHAT ARE THE THREE LEGAL CATEGORIES OF MEDICINES IN THE UK?

Answer 6

Prescription Only Medicines (POMs)

Pharmacy Only (P)

General Sales List (GSL)

Also have OTC medicines and Non-prescription medicines

Question 7

WHAT IS HEALTH LITERACY?

Answer 7

The personal characteristics and social resources needed for individuals and communities to access, understand, appraise and use information and services to make decisions about health.

Question 8

WHY DO PEOPLE VISIT THE PHARMACY?

Trusted Profession

Accessible

Free

No Appointment

Short wait

Approachable

Experts in medicine

Referral- GP/111

Government promotion

Getting a prescription dispensed

Question 9

OTC MEDICATION

Empowers individuals to take care of their own health

Saves public expenditure on prescription drugs

Releases GP time

Question 10

INCREASING ACCESS TO SELF-CARE

POM to P switches

NHS Black List (OTC medicines)

Minor _ schemes (an advanced service)

NHS Walk in Centre

NHS 111

Answer 10

Ailment

Question 11

TREATING PATIENTS: WHAT DOES ‘WWHAM’ STAND FOR?

Answer 11

Who is the patient?

What are the symptoms?

How long have the symptoms been present?

Action taken so far?

Medication taken for other conditions?

Question 12

TREATING PATIENTS: WHAT DOES ‘AS METHOD’ STAND FOR?

Answer 12

Age and appearance

Self/someone else

Medication already on

Extra medication for presenting condition

Time persisting

History- medical and current

Other symptoms

Danger symptoms

Question 13

TREATING PATIENTS: WHAT DOES ‘TED’ STAND FOR?

Answer 13

Tell

Explain

Describe

Question 14

WHAT ARE THE FIVE (ORDERED) STEPS OF APPROACH WHEN TALKING TO A PATIENT ABOUT A HEALTH ISSUE, BASED ON THE CALGARY-CAMBRIDGE GUIDE?

Answer 14

1. Initiating the consultation
2. Gathering information
3. Building the relationship
4. Explanation and planning
5. Closing the consultation.

Question 15

DIFFERENTIAL DIAGNOSIS

Provisional diagnosis

Eliminate more serious conditions

Confirmation, clarification and summary

Outcome (treat or refer)

Question 16

POTENTIAL IMPLICATIONS IF YOU ‘RESPOND TO SYMPTOMS’ BADLY

• Harm done to the patient
• Might sell the patient an inappropriate product
• Miss a referral for more serious conditions/symptoms
• Give incorrect advice
• Condition might go on to get worse
• _ broken
• Loss of faith in pharmacist by the patient
• Implications for the pharmacist

Answer 16

Confidentiality