ao2 unit 4 Flashcards
What is change management?
The process of implementing strategies that prepare and organisation to undergo a transformation.
What are management strategies that respond to kpi’s?
-Staff training
-Staff motivation
-Change in management styles and skills
-Increased investment in technology
-Improving quality in production
-Cost cutting
-Initiating lean production techniques
-Redeployment of resources
-Innovation
-Global sourcing of inputs
-Global outsourcing
-Overseas manufacture
What is learning organisation?
An organisation that facilitates the growth of its members and continuously transform itself to adapt to changing environments,
What is mental models?
The existing assumption and generalizations that must be challenged so that learning and transforming can take place in the organisation.
What is shared vision?
An aspirational description of what an organisation and its members would like to achieve.
What is personal mastery?
The discipline of personal growth and learning, aligned with one’s value and purpose.
What is systems thinking?
A management approach that considers the interrelationship between the parts of a whole system.
What is team learning?
The collective learning that takes place when teams share their experiences, insights, knowledge and skills to improve practices.
What is in Senge’s Learning Organisation?
Mental models
Shared vision
Personal mastery
Systems thinking
Team learning
What are the strengths and weaknesses of Senge’s Learning Organisation?
Strengths
-increased staff motivation
-increased level of creativity
Weaknesses
-takes time because of cultural change
-large companies could struggle with to share ideas and knowledge with all staff members
What is low-risk strategies?
Measured management approaches that gradually encourage employees to accept and participate in a business change.
What are the low-risk strategies?
Communication
Empowerment
Support
Incentives
What is communication?
When a manager clearly expresses to employees to why change needs to occur, this allows for employees to give feedback and is done with respect. This can be done by email, public announcement or meeting.
What is empowerment?
When a manager lift up the employees by providing them information and responsibility. If employees are apart of the change, the resistance will decrease.
What is support?
When manager offers ways to make employees feel better about change. This can include:
-counselling
-mentoring
-discussion forums
What is incentives?
An award given by the manager, this can be financial or non-financial. This can include:
-Employee of the month
-Pay bonuses
-Gift cards
Strengths and weaknesses of low-risk stratergies
Strengths
-maintains motivation
-decreases resistance
Weaknesses
-Can take up time
-Can be costly (incentives)
What is high-risk strategies?
Autocratic management approaches used to influence employees to quickly accept and follow a business change.
What are the high-risk strategies?
-manipulation
-threat
What is manipulation?
When a manager influences employees to do something without giving them all of the information or putting them in a position where they can’t disagree.
This includes
-scaring someone by exaggerating the truth
-Telling someone what they are gaining by disguising what they are loosing.
What is threat?
Where a manager intimidates employees by stating their job is being risked if they aren’t doing what they want to do.
This includes
-Saying the job is at risk if they don’t go with the change
Strengths and weaknesses of high-risk strategies.
Strengths
-change is implemented quickly
-useful in crisis’s
Weaknesses
-potential fear and resentment built
-motivation can decrease
What is Lewin’s Three-Step Change model?
A process that can be used by a business to implement a successful change.
What are the three steps in Lewin’s model?
Unfreeze
Change
Refreeze
