ao2 unit 3

Question 1

What is human resources management?

Answer 1

The organisation of employees roles, pay and working conditions

Question 2

What is self actualization?

Answer 2

Personal fulfillment and reaching full potential. example, promotion

Question 3

What is esteem needs?

Answer 3

Respect and a sense of accomplishment. example, empowerment like employee of the month.

Question 4

What is social needs?

Answer 4

Love and affection and sense of belonging. example teamwork, social gatherings like a stuff function.

Question 5

What is safety and security needs?

Answer 5

The security of the job and money. example can be pay, health and job security

Question 6

What is physiological needs?

Answer 6

Needs like job and income and having a comfortable job environment.

Question 7

What is drive to acquire?

Answer 7

A persons desire to acquire goods and services in life. Examples include promotions and prestigious job titles

Question 8

What is drive to bond?

Answer 8

A persons desire to form long term relationships. Examples include team building and celebrations.

Question 9

What is drive to defend?

Answer 9

A persons desire to defend themselves and for who they care. Examples include standing up for a team member and defending the company.

Question 10

What is drive to learn?

Answer 10

A persons desire to learn new things continuously. Examples include mentoring and setting challenging goals.

Question 11

What is the goal setting theory?

Answer 11

A motivational theory where setting goals can improve work performance, the goals need to be clear, specific, challenging but not impossible.

Question 12

What is performance related pay?

Answer 12

is a salary or wage system on how well the employee works. An advantage is that it can be powerful and motivating but a disadvantage is that it can be hard to focus on jobs goals. In the short run it can be powerfully motivating but in the long run it can be tiring having to compete with others

Question 13

What is career advancement?

Answer 13

Is the opportunity of developing your career by promotion or taking on more roles. An advantage is that it helps broaden skills for more roles but a disadvantage is that it can become selfish and competitive. In the short run it can be motivating to put in the extra effort and in the long run it can motivate them for a future position.

Question 14

What is investment in training?

Answer 14

Is the training programs that businesses pay for in order to further their costumers skills. An advantage is that its usually targeted at business objectives and a disadvantage is that it can be very expensive. Short term is that they can be quickly motivated with a skill upgrade and in long term they will feel motivated if the job is investing in them.

Question 15

What are support strategies?

Answer 15

When the manager mentors employees and helps them seize opportunities. An advantage is that the employees will feel valued by the business and a disadvantage is it may take a long time to see the benefits. Short term is that they will feel immediately cared for and in the long term they will feel nurtured and supported.

Question 16

What are sanction strategies?

Answer 16

When the employee is punished because of a failure to meet with business objectives. An advantage is that it can be powerful if employees are motivated by fear, but a disadvantage that it can build a fearful culture. In the short term employees are powerfully motivated so that they don’t get a sanction but in the long run the employees might become desensitized to the sanctions.

Question 17

What is training?

Answer 17

is the development of skills and knowledge of an employee.

Question 18

What is on the job training?

Answer 18

When employees improve their skills at the workplace. Advantages is that it is cost efficient and employees can learn specific skills to the job. Disadvantages include the employees might pick up bad habits from the mentor and the trainees are unlikely to learn broader skills.

Question 19

What is off the job training?

Answer 19

When employees improve their skills at an external location to the business. Advantages can include trainees learning broader skills and supports the development of more social networks. Disadvantages include it can cost a lot and it might be difficult to implement the new skills into the workplace when they return.

Question 20

What is management by objectives?

Answer 20

Is a strategy that aims to improve the performance by identifying the objectives that is agreed by both the managers and employees. An advantage is that it makes it clear and improves workplace relations. An disadvantage is that it can be demoralizing and can take time designing.

Question 21

What is performance appraisal

Answer 21

Is where the employees job performance is documented and evaluated against standards. An advantage is it involves communication improving workplaces relations and can identify areas that need training. An disadvantage is it can be very time consuming as well as create fear for the employee of getting fired.

Question 22

What is self evaluation?

Answer 22

The self reflection of their own performance. Advantages include the employer getting to know how the employee thinks of their selves and it’s very quick to administer. Disadvantages include that it’s up to interpretation meaning that it isn’t accurate.

Question 23

What is employee observation?

Answer 23

Is when an employee is assessed by another employee within the business. Advantages include identifying areas where they need training and it is authentic as it’s conducting whilst they work. Disadvantages include that it can be time consuming and can be stressful for the employee knowing that they are being assessed.

Question 24

What is termination?

Answer 24

when the employer and employee end an contract with each other.

Question 25

What is retirement?

Answer 25

when a person voluntarily decides to permanently leave the paid workforce.

Question 26

What is redundancy?

Answer 26

when a person is terminated due a job not needing to be done or when a business becomes bankrupt and cannot afford employees. This can be voluntary or involuntary.

Question 27

What is resignation?

Answer 27

when a person decides to leave the business voluntary, usually for another job.

Question 28

What is dismissal?

Answer 28

when a person is fired involuntary because the employee wasn’t meeting the business objectives.

Question 29

What is entitlement considerations?

Answer 29

Redundancy pays that are owed to the employee, whether that it’s pay they need to pay or any accrued annual leave.

Question 30

What is transition consideration?

Answer 30

The helping of affected employees to transition into another job

Question 31

what are employees?

Answer 31

The people who work for an business and get something like a pay in exchange for the labour

Question 32

what are unions?

Answer 32

an organisation that represents employees in a particular industry to protect wages and work conditions

Question 33

what is an employer?

Answer 33

to assign work to employees and provide them with a safe workplace as well as conditions and wages are met my minimum standards

Question 34

what is the employer associations?

Answer 34

groups of employers who provide info, advice and support for each other

Question 35

what are HR managers?

Answer 35

people who coordinate the relationship between employees and management

Question 36

what are the FWC?

Answer 36

A tribunal that carrie’s out powers that are outlined in the Fair Work Act 2009

Question 37

what are awards?

Answer 37

an legal document that outlines the minimum wage and conditions for work for employees across an industry. advantages include wage equality across all of the industry but and disadvantage is that it’s less flexible for individual businesses

Question 38

what are agreements?

Answer 38

an legal document that outlines the wage and conditions for employees in a particular business. advantages is that it is more flexible for individual businesses but an disadvantage is that there is less equality across the industry

Question 39

what is a dispute?

Answer 39

an conflict against a suggested problem

Question 40

what is mediation?

Answer 40

where the third party facilitates a discussion in to provide help to the parties to reach a conclusion between themselves

Question 41

what is conciliation?

Answer 41

A independent third party that usually has an expertice in the related problem and help the parties to come to a decision with suggestion and ideas. They cannot impose a legally binding contract.

Question 42

what is arbitration?

Answer 42

where the independent third party hears agreements from both sides and makes a legally binding decision to resolve the conflict