Anger and Assertiveness Flashcards
Feeling angry is a _______.
right
Inappropriate _________ causes the most destruction.
expression
anger can be managed effectively by learning to be ________.
assertive
Some ways to help client
a. help them understand the emotion
b. assist in identifying expressions of, and triggers
c. teach cognitive restructuring to change patterns
d. identify things that help ex: physical activity
e. practice behavior and thought responses until automatic
What is the basic message a non-assertive person sends?
I’m not ok
What are some characteristics displayed by a non-assertive person?
a. taken advantage of
b. feel helpless, yet takes on others problems
c. agrees to inappropriate demands
d. allows others to choose
e. emotionally dishonest
f. indirect
g. self-denying
h. inhibited
How do others feel toward a passive person?
irritation, pity, disgust; they may feel guilty or superior.
How does a passive person often feel?
hurt, anxious, possibly angry
What kind of body language does a passive person exhibit?
a. lack of eye contact, looking down or away
b. sway, shift
c. whining, hesitancy when speaking
What message does an aggressive person give?
You’re not ok. “I win, you lose”
An aggressive person exhibits:
a. wins by using power
b. hurts others
c. intimidates
d. controls environment to suit their needs
e. chooses for others
f. inappropriately expressive
g. emotionally dishonest
h. direct
i. self-enhancing at expense of others
How does an aggressive person often feel?
righteous, superior, deprecatory at time of action, possibly guilty later
How does the recipient of aggressive actions often feel?
hurt, humiliated, angry, vengeful
What kind of body language does an aggressive person often have?
a. leaning forward with glaring eyes
b. pointing a finger at person they are speaking to
c. shouting
d. clenching fists
e. hands on hips, head wagging
What message does a passive-aggressive person often put out?
I lose, you lose
How does a passive-aggressive person present?
a. acting out aggressive impulses in an indirect way
b. use of manipulation, guilt to accomplish a goal
c. indirect attempt to control and punish
d. minimize the other’s experiences
What message does an assertive person give?
“i win, you win” I’m ok, and you’re ok.
How does an assertive person present?
a. acts in his/her own best interests
b. stands up for self
c. expresses feelings honestly
d. in charge of self in interpersonal relationships, chooses for self
e. emotionally honest
f. direct
g. self-enhancing
h. expressive
How does an assertive person often feel?
a. confident
b. self-respecting now and later
How do others usually feel about an assertive person?
a. valued
b. respected
What kind of body language does an assertive person exhibit?
a. stand straight
b. directly face who they talk to, maintain eye contact
c. clear, steady voice, loud enough for others to hear
d. fluently, without hesitation, with assurance and confidence
When being assertive one should:
Ask for what you want directly, use “I” statements
An example of an assertive technique is:
Description of behavior. When you _____
How if effects your life. It effects ______
Describe feeling. and I feel ______
Describe your desire. Therefore I would like ____.
Explain empathetic assertion
Recognition of other person’s situation or feelings followed by a statement to stand up for your rights.
Explain the 5 steps of the assertive technique known as fogging.
- agree with the truth
- agree with the odds- agree with any possible truth in the critical statement
- agree in the principle- agree w/ general truth in a logical statement
- negative assertion- assertively accepting those things that are negative about yourself, coping with your errors
- workable compromise- when your self-respect is not in question, offer a workable compromise
When saying no, you should not include the words ___________
“Im sorry, but…”
When saying no, apply these 4 basic principles:
- brevity -short and to the point
- clarity
- firmness
- honesty
Describe the 3 steps to normal communication
- teach active listening (reflecting back)
- teach sharing emotion-thoughts and feelings about situation
- teach perspective taking
Name steps to conflict resolution:
- describe facts
- both parties express feelings, show empathy
- both parties specify behavior they like or can live with
- consider the consequences- what will happen as a result of behavior change?
- compromize may be necessary, but may not be possible
