Anger and Assertiveness

Question 1

Feeling angry is a _______.

Answer 1

right

Question 2

Inappropriate _________ causes the most destruction.

Answer 2

expression

Question 3

anger can be managed effectively by learning to be ________.

Answer 3

assertive

Question 4

Some ways to help client

Answer 4

a. help them understand the emotion
b. assist in identifying expressions of, and triggers
c. teach cognitive restructuring to change patterns
d. identify things that help ex: physical activity
e. practice behavior and thought responses until automatic

Question 5

What is the basic message a non-assertive person sends?

Answer 5

I’m not ok

Question 6

What are some characteristics displayed by a non-assertive person?

Answer 6

a. taken advantage of
b. feel helpless, yet takes on others problems
c. agrees to inappropriate demands
d. allows others to choose
e. emotionally dishonest
f. indirect
g. self-denying
h. inhibited

Question 7

How do others feel toward a passive person?

Answer 7

irritation, pity, disgust; they may feel guilty or superior.

Question 8

How does a passive person often feel?

Answer 8

hurt, anxious, possibly angry

Question 9

What kind of body language does a passive person exhibit?

Answer 9

a. lack of eye contact, looking down or away
b. sway, shift
c. whining, hesitancy when speaking

Question 10

What message does an aggressive person give?

Answer 10

You’re not ok. “I win, you lose”

Question 11

An aggressive person exhibits:

Answer 11

a. wins by using power
b. hurts others
c. intimidates
d. controls environment to suit their needs
e. chooses for others
f. inappropriately expressive
g. emotionally dishonest
h. direct
i. self-enhancing at expense of others

Question 12

How does an aggressive person often feel?

Answer 12

righteous, superior, deprecatory at time of action, possibly guilty later

Question 13

How does the recipient of aggressive actions often feel?

Answer 13

hurt, humiliated, angry, vengeful

Question 14

What kind of body language does an aggressive person often have?

Answer 14

a. leaning forward with glaring eyes
b. pointing a finger at person they are speaking to
c. shouting
d. clenching fists
e. hands on hips, head wagging

Question 15

What message does a passive-aggressive person often put out?

Answer 15

I lose, you lose

Question 16

How does a passive-aggressive person present?

Answer 16

a. acting out aggressive impulses in an indirect way
b. use of manipulation, guilt to accomplish a goal
c. indirect attempt to control and punish
d. minimize the other’s experiences

Question 17

What message does an assertive person give?

Answer 17

“i win, you win” I’m ok, and you’re ok.

Question 18

How does an assertive person present?

Answer 18

a. acts in his/her own best interests
b. stands up for self
c. expresses feelings honestly
d. in charge of self in interpersonal relationships, chooses for self
e. emotionally honest
f. direct
g. self-enhancing
h. expressive

Question 19

How does an assertive person often feel?

Answer 19

a. confident

b. self-respecting now and later

Question 20

How do others usually feel about an assertive person?

Answer 20

a. valued

b. respected

Question 21

What kind of body language does an assertive person exhibit?

Answer 21

a. stand straight
b. directly face who they talk to, maintain eye contact
c. clear, steady voice, loud enough for others to hear
d. fluently, without hesitation, with assurance and confidence

Question 22

When being assertive one should:

Answer 22

Ask for what you want directly, use “I” statements

Question 23

An example of an assertive technique is:

Answer 23

Description of behavior. When you _____
How if effects your life. It effects ______
Describe feeling. and I feel ______
Describe your desire. Therefore I would like ____.

Question 24

Explain empathetic assertion

Answer 24

Recognition of other person’s situation or feelings followed by a statement to stand up for your rights.

Question 25

Explain the 5 steps of the assertive technique known as fogging.

Answer 25

1. agree with the truth
2. agree with the odds- agree with any possible truth in the critical statement
3. agree in the principle- agree w/ general truth in a logical statement
4. negative assertion- assertively accepting those things that are negative about yourself, coping with your errors
5. workable compromise- when your self-respect is not in question, offer a workable compromise

Question 26

When saying no, you should not include the words ___________

Answer 26

“Im sorry, but…”

Question 27

When saying no, apply these 4 basic principles:

Answer 27

1. brevity -short and to the point
2. clarity
3. firmness
4. honesty

Question 28

Describe the 3 steps to normal communication

Answer 28

1. teach active listening (reflecting back)
2. teach sharing emotion-thoughts and feelings about situation
3. teach perspective taking

Question 29

Name steps to conflict resolution:

Answer 29

1. describe facts
2. both parties express feelings, show empathy
3. both parties specify behavior they like or can live with
4. consider the consequences- what will happen as a result of behavior change?
5. compromize may be necessary, but may not be possible