AMB 2800 Cultural Diversity & Law Enforcement

Question 1

Define “bias”

Answer 1

Unconscious or conscious belief that conditions, governs, and compels our behavior

Question 2

Define “stereotype”

Answer 2

Making a broad generalization about and individual or groups of people before encountering the individual or group

Question 3

Define “culture”

Answer 3

Is the totality of socially transmitted behavior patterns, arts, beliefs, institutions, and all other products of human work and thought typical of a population or community at a given time.

A combination of components including: language, dress, religion and philosophy, economics, government/politics, values/ethics, food, past experiences

Question 4

What thought processes or factors negatively impact cross-cultural communication?

Answer 4

Perception
Language skill
Body language
Fear/Stress level
Cultural Filters
Possible biases/stereotypes

Question 5

How can cultural filters and perception impact cross-cultural communication?

Answer 5

How we perceive and interpret information is impacted by our culture
(And can effect how we do our job)

Meaning and importance attached to a symbol or action is based on our cultural components (language, food, dress, religion, etc.) and life experience

(Example: hand gestures, emotions, values, non-verbal communication)

Question 6

List techniques to improve cross-cultural communication.

Answer 6

Self-awareness
Education
Exposure
Professional demeanor

Question 7

Define “prejudice”

Answer 7

Making a judgment or forming an opinion before facts are known, usually involving negative or unfavorable thoughts about groups of people.

Question 8

Define “discrimination”

Answer 8

Acting based on a prejudicial thought

Question 9

Perception of cultural differences impact what?

Answer 9

How we perform our jobs