AI-7.240 PENDING CALLS FOR SERVICE Flashcards
What is the primary policy of the department regarding calls for service?
To ensure that the best service is provided to the community.
Who is responsible for staying informed on all pending events and personnel availability?
The area sergeant.
What must sergeants do in relation to the Communications Bureau channel dispatcher?
Advise of any schedule changes, directed patrol activity (DPA), training, special assignments, etc.
How soon will the dispatcher attempt to dispatch calls?
As soon as possible.
What will the dispatcher do if calls hold for more than 60 minutes?
Notify the sergeant via telephone or radio broadcast and update the event.
What action must a sergeant take if a call holds for more than 90 minutes?
Contact the person reporting (PR) to inform them of the delay and/or offer options.
What options can a sergeant offer to a person reporting after 90 minutes?
Hold for next available unit or request a unit from a neighboring area.
How should a sergeant notify the dispatcher after contacting the PR?
Via radio broadcast, mobile data terminal (MDT), or telephone.
What must happen when a call is canceled or held at the direction of the sergeant?
The sergeant must contact the PR and advise them of the reason.
What happens if the sergeant is unavailable to notify the PR?
The dispatcher will make the call to the PR at the sergeant’s request.
How are emergency calls handled in relation to shift changes?
They will be dispatched to on-shift units up to the conclusion of their shift.
What applies to all shifts regarding emergency calls?
The supervisor will be notified immediately of emergency calls that are pending.
What is the time limit for dispatching routine non-emergency calls before the end of a shift?
Up to 45 minutes before the conclusion of their shift.
What will not be held for a cadet or PSR unit when area units are clear?
Report calls.
Fill in the blank: The dispatcher will notify the sergeant of all calls holding for more than ______ minutes.
60
True or False: The sergeant is required to update the event every time they contact the PR.
True
