AGM / Updater Flashcards
- What is the job description for Updater?
A. Take guest information when on a wait; give accurate quote times; give
direction and communicate with guests; communicate with Call Ahead, LPC,
and LAD
B. Seat guests and run food
C. Take, place, and complete to-go orders
D. Notifying the Board Coordinator when tables become available,
work with SAs, communicate with LPC
D. Notifying the Board Coordinator when tables become available,
work with SAs, communicate with LPC
- Why is it important to maintain proper communication between the Updater and
the Board/Seating Coordinator?
A. It informs the kitchen of the wait time
B. Helps seat guests quickly and keep the dining room full
C. Allows the Manager to perform table visits
D. Helps SAs/Servers turn tables
B. Helps seat guests quickly and keep the dining room full
- What is the Updater’s role in seating large parties?
A. Helping hold tables
B. Bringing bread and butter to all large parties
C. Supporting the LAD or LPC in finding tables that best accommodate
large parties
D. Cleaning tables after large parties leave
C. Supporting the LAD or LPC in finding tables that best accommodate
large parties
- How does the Updater create faster table turns?
A. Seating all incomplete parties, running food and taking checks/change to
tables
B. Always wearing a headset, being aware of guest’s needs, staying
active in the dining room, working with SAs
C. Calling guests for on-deck seating
D. Answering menu questions for guests in the corral so they’re ready to order
when they are seated
B. Always wearing a headset, being aware of guest’s needs, staying
active in the dining room, working with SAs
- What is the 10’-4’ rule?
A. Between 10 and 4 feet, make sure to stay out of the guest’s way
B. Smile when eye contact is made between 10 and 4 feet
C. At 10’, call out the party name/number; at 4’, begin seating them
D. At 10’, make eye contact and smile at the guest; at 4’, they are
greeted
D. At 10’, make eye contact and smile at the guest; at 4’, they are
greeted
- How can Updaters motivate SAs?
A. Anticipate table needs and communicate those needs to SAs
B. Help the Food Runners
C. Create contests for SAs
D. Give the SAs more responsibilities
A. Anticipate table needs and communicate those needs to SAs
- If a guest at a table asks for a refill, what is the proper response?
A. Tell their Server
B. Say, “Absolutely! I’ll have your Server get that for you right away.”
Assist the Server if necessary.
C. Tell the guest the Server will be right with them
D. Ask a Manager
B. Say, “Absolutely! I’ll have your Server get that for you right away.”
Assist the Server if necessary
- Table 321 was paged three minutes ago and is still empty. How should this be
handled?
A. Repeat that the table is open and hold the table
B. Communicate with the Board Coordinator
C. Tell the Manager
D. Go look for the guests
B. Communicate with the Board Coordinator
- What should happen if a guest is waiting at a dirty table?
A. Grab a bus tub and clean the table
B. Find an SA
C. Pre-bus and find an SA
D. Ask the Seater to sit the party at a different table
C. Pre-bus and find an SA
10.What best describes “Butt-to-Butt seating?”
A. Booths back to back
B. Once a table leaves, it is promptly cleaned and sat
C. Once a table leaves, that table is being held
D. A party split back to back/side by side
B. Once a table leaves, it is promptly cleaned and sat
11.What is G.R.O.W.?
A. Guest Right Of Way
B. Go Right Of Window
C. Give Right Of Window
D. Guest Respond On Weather
A. Guest Right Of Way
12.How often should we do a restroom check?
A. Every 10 min
B. Every 15 min
C. Every 20 min
D. When needed
B. Every 15 min
13.All employees must ______ before returning to the dining room after a restroom
check.
A. Fix your hair
B. Text a friend
C. Wash their hands
D. One more look around
C. Wash their hands
14.What is the quote time for a small party that was just seated?
A. 45-55 min
B. 55-65 min
C. 60 min
D. 70 min
A. 45-55 min
15.What is the quote time for a small party with drinks?
A. 50-60
B. 60-70
C. 20-30
D. 40-50
D. 40-50
16.What is the quote time for a small party with apps?
A. 20-30 min
B. 40-50 min
C. 35-45 min
D. 10-20 min
C. 35-45 min
17.What is the quote time for a small party with salads?
A. 10-20 min
B. 30-40 min
C. 15-25 min
D. 5-15 min
B. 30-40 min
18.What is the quote time for a small party with entrees?
A. 30-40 min
B. 45-55 min
C. 20-30 min
D. 5-15 min
C. 20-30 min
19.What is the quote time for a small party with to-go boxes?
A. 5-15 min
B. 20-30 min
C. 25-35 min
D. 15-25 min
A. 5-15 min
20.What is floor view?
A. A picture of the dining room
B. The wait tables, hold and seated
C. All the tables in the restaurant sat and unseated with timers along
with a line dance timer and restroom check.
D. A list of all tables and Servers
C. All the tables in the restaurant sat and unseated with timers along
with a line dance timer and restroom check.
21.How can you indicate that a guest is a First-Time Guest?
A. You type in FTG
B. Nothing…the Server will find out at the table
C. Blue circle with 1st sign
D. The table is a different color
C. Blue circle with 1st sign
22.How can you tell a table is pre-assigned?
A. It has hold written over it
B. It is crossed off until sat
C. Has “P” in the corner
D. Yellow box around the table number
D. Yellow box around the table number
23.What does a seated table look like?
A. Green with a red timer
B. Brown with a white timer
C. Brown with no timer
D. Green with the letter “S” in the corner
B. Brown with a white timer
24.What does it mean when there is a red timer?
A. The table has been sitting for an extended period of time
B. There is an emergency
C. The table was sat but no one is there
D. The greet time is past 45 seconds
A. The table has been sitting for an extended period of time
25.What does the symbol with a circle and a line through it mean?
A. Do not seat this table
B. There is no Server at the table
C. The table has nothing rung in yet
D. The table is waiting on their check
C. The table has nothing rung in yet
- How can you tell if a table is assigned under split view?
A. The party has the table number(s) assigned next to it and the
assigned tables have a yellow box around them.
B. You can only tell what the assigned tables are under floor view
C. The assigned tables have a star on them
D. There is a yellow line between the tables you chose to assign them
A. The party has the table number(s) assigned next to it and the
assigned tables have a yellow box around them.
27.How do you close a table?
A. Seat the closed tables with unlisted parties
B. Close, select tables that are closed so they have an “X” on them,
done
C. Close, open all stations, done
D. Close, close all stations, done
B. Close, select tables that are closed so they have an “X” on them,
done
- What color is an open table?
A. Brown
B. Gray
C. Brown with a star
D. Green
D. Green
29.What is the symbol if a check is printed for the table?
A. Yellow star
B. Blue high chair
C. White paper
D. Big X
C. White paper
30.What is the symbol for a table that has paid?
A. Small X
B. White paper with a blue “$”
C. Yellow VIP star
D. Yellow box around table number
B. White paper with a blue “$”
- What is the symbol for a table that doesn’t yet have a check started?
A. White paper with a crossed out red circle over it
B. White paper with a blue “$”
C. 2 people with a question mark
D. Brown table with a big X
A. White paper with a crossed out red circle over it
- How can you tell if a table is closed but still has guests sitting at it?
A. There’s a small X in the corner with a timer
B. The table is green
C. There’s a big X with no timer
D. The table is brown with a timer
A. There’s a small X in the corner with a timer
33.How can you tell a table is closed with no guests sitting at it?
A. There’s a white paper with a crossed out red circle over it
B. The table has no Server assigned to it anymore
C. The table has a big X with no timer on it
D. There’s a small X in the corner with a timer on it
C. The table has a big X with no timer on it
34.What is the symbol for a VIP guest?
A. 2 guests with a question mark over them
B. A yellow star
C. The party is highlighted green
D. A blue chair
B. A yellow star
35.How can you tell if a large party is seated at multiple tables?
A. The tables used have a blue line connecting them to each other
B. All tables used will have a yellow box around the table number
C. There’s a small x on all used tables
D. The used tables are closed after the party is sat
A. The tables used have a blue line connecting them to each other
36.What is the symbol for a FTG?
A. 2 people with a question mark
B. A yellow VIP star
C. Blue circle with 1st sign
D. A blue chair
C. Blue circle with 1st sign
37.How can you page a party without seating it?
A. Call them on the intercom
B. Reset the pagers so they all buzz
C. Seat and unseat the guest
D. Blue page button at the bottom of screen
D. Blue page button at the bottom of screen
