AGM Board / Seating Coordinator Test

Question 1

Which are responsibilities of a Board Coordinator? (Select all that apply)
A. Working hand in hand with the Updater
B. Deciding where each party on the wait list will be seated
C. Executing legendary food running
D. Maintaining a good seating rotation

Answer 1

A. Working hand in hand with the Updater
B. Deciding where each party on the wait list will be seated
D. Maintaining a good seating rotation

Question 2

A Board Coordinator can help with table rotation by doing all of these except:
A. Seating all incomplete parties
B. Always wearing a headset
C. Being aware of all the guest needs
D. Being aware of where the next guest will be sat

Answer 2

A. Seating all incomplete parties

Question 3

Guests in wheelchairs should be sat at freestanding tables.
A. True
B. False

Answer 3

A. True

Question 4

What is the proper way to page a party of one?
A. “Starr, party of ONE”
B. “Starr Party, your table is now available”
C. “Party of one for Starr”
D. “The one person in the Starr Party, please come forward”

Answer 4

B. “Starr Party, your table is now available”

Question 5

What is the number one priority as the Board/Seating Coordinator?
A. Ticket times
B. To–go sales
C. Seating guests within quote time
D. Updating SAs on dirty tables

Answer 5

C. Seating guests within quote time

Question 6

What is “HC”/”WC?”
A. High Chair, Wide Chair
B. Honey Cinnamon, Wide Corner
C. High Chair, Wheel Chair
D. Honey Cinnamon, Wheel Chair

Answer 6

C. High Chair, Wheel Chair

Question 7

Why is it important to have proper table rotation?
A. So Servers are not double-sat
B. So guests are sat throughout the restaurant
C. So the kitchen isn’t overwhelmed
D. All of the above

Answer 7

D. All of the above

Question 8

Why is it important to know when the guests were sat?
A. To help the kitchen with ticket times
B. To know when line dancing should take place
C. So Managers know which tables need visits
D. To quote guests proper wait times

Answer 8

D. To quote guests proper wait times

Question 9

What is floor view?
A. A view showing each angle of the tables in the dining room
B. Shows all tables and table stations
C. Allows us to see the floor and if it needs cleaned
D. There is no view called floor view

Answer 9

B. Shows all tables and table stations

Question 10

What is split view?
A. Shows tables and waitlist and you are able to seat waiting parties
from this view
B. Allows you to split the tables for the Servers
C. It splits the parties in half to sit at different booths
D. Shows how the FOH and BOH are split on the team sheet

Answer 10

A. Shows tables and waitlist and you are able to seat waiting parties

Question 11

How do you switch from floor view to split view?
A. Press the floor tab for floor view, split view tab for split view
B. You can’t switch between the two

Answer 11

A. Press the floor tab for floor view, split view tab for split view

Question 12

What information is on an AGM chit?
A. Server name, Table #
B. Party Name, Party Size
C. Special Occasion, Special Needs
D. All of the above

Answer 12

D. All of the above

Question 13

While on the waitlist screen, how do you pre-assign tables?
A. Select party on the waitlist, use Assign tables tab, select desired
table
B. Select party on the waitlist, select desired table that is already sat
C. You cannot pre-assign tables on the waitlist

Answer 13

A. Select party on the waitlist, use Assign tables tab, select desired
table

Question 14

How do you use and combine multiple tables when seating?
A. Seat the party at a table, select more tables, choose the other
tables needed
B. Highlight all desired tables then seat the party
C. Seats the party automatically at the correct tables

Answer 14

A. Seat the party at a table, select more tables, choose the other

Question 15

Why would you add a guest to the hold list?
A. They are an hour late
B. Lost parties
C. Both A and B

Answer 15

C. Both A and B

Question 16

How do you add a guest to the hold list?
A. Type hold into the “Notes” tab
B. Select the party and press remove
C. Highlight the desired party, press the more tab, then the hold
button

Answer 16

C. Highlight the desired party, press the more tab, then the hold
button

Question 17

How do you add a party to the waitlist that is incomplete?
A. Get name, party information, write in the notes tab that they are
incomplete
B. Get name, party information, press the incomplete icon
C. Get name, party information, assign pager

Answer 17

B. Get name, party information, press the incomplete icon

Question 18

How would you add a guest to the waitlist that has a special request or
accommodation? (Select all that apply)
A. Get name, party information, press appropriate icon, add other
information into the notes tab
B. Use request button
C. Get name, party information, write information in Notes tab
D. Get name, party information, add to waitlist

Answer 18

A. Get name, party information, press appropriate icon, add other
information into the notes tab
B. Use request button

Question 19

How do you open a Server’s section? (Select all that apply)
A. Use the close tables tab (big red X) and select the Server’s tables
B. Click on the Server’s name and hit open station
C. Use table details tab and select the Server’s tables

Answer 19

A. Use the close tables tab (big red X) and select the Server’s tables
B. Click on the Server’s name and hit open station

Question 20

How do you close a Server’s section? (Select all that apply)
A. Use the close tables tab (big red X) and select the Server’s tables
B. Click on the Server’s name and hit close station
C. Use table details tab and select the Server’s tables

Answer 20

A. Use the close tables tab (big red X) and select the Server’s tables
B. Click on the Server’s name and hit close station

Question 21

How do you transfer a table if the guests choose a different table?
A. Select table, transfer table, select new table
B. Select table, unseat table, seat new table
C. Select table, move to waitlist, seat new table

Answer 21

A. Select table, transfer table, select new table

Question 22

What do you do if you seat a party and they choose to wait longer for another
option and go back on the waitlist?
A. Select table, unseat, move to waitlist, reissue pager
B. Select table, unseat, move to hold list
C. Select table, unseat, re-enter the parties’ information to add them to the
waitlist

Answer 22

A. Select table, unseat, move to waitlist, reissue pager

Question 23

How do you change a Server station?
A. Select “Server Tables,” highlight the Server’s name on the list
that you would like to change, select “Clear Server,” select the
new Server’s name, select “Assign,” select “Done.”
B. Select “Server Tables,” highlight the Server’s name on the list that you
would like to change, select “Clear ALL,” select the new Server’s name,
select “Assign,” and select “Done.”
C. Once a Server has been assigned to a station, you cannot change their
section.

Answer 23

A. Select “Server Tables,” highlight the Server’s name on the list
that you would like to change, select “Clear Server,” select the
new Server’s name, select “Assign,” select “Done.”

Question 24

How do you seat in rotation to keep it fair to all Servers before and after the
wait?
A. Randomly select tables to seat as long as they are not near each other
B. Use a rotation sheet and seat Servers’ tables based on the time
they arrived for work
C. Use the seat button on AGM

Answer 24

B. Use a rotation sheet and seat Servers’ tables based on the time
they arrived for work

Question 25

What is an accurate quote time for 21 names on the waitlist?
A. 15-25 minutes
B. 10-20 minutes
C. 25-30 minutes

Answer 25

A. 15-25 minutes

Question 26

What is an accurate quote time for 9 names on the waitlist?
A. 5-15 minutes
B. 10-20 minutes
C. 0-10 minutes

Answer 26

A. 5-15 minutes

Question 27

Why is it important to maximize seating capacity?
A. It allows us to get more guests seated each hour, resulting in fewer walkaways
B. It helps the kitchen stay busy
C. It helps you get off the wait faster

Answer 27

A. It allows us to get more guests seated each hour, resulting in fewer walkaways

Question 28

What are the steps for checking in Servers?
A. Locate the Servers’ section, touch each table in the section, and
select “Make Table Open.”
B. Select “View Server,” select “Make Table Open.”
C. Select More, select Add, select “Make table Open.”

Answer 28

A. Locate the Servers’ section, touch each table in the section, and
select “Make Table Open.”

Question 29

How would you add a party to the waitlist that tells you they are First-Time
Guests?
A. Add the guests’ info and type in “First-Time Guests” in the Notes section.
B. Add the guests’ info and select the First-Time Guest icon.
C. Add the guests’ info and select the VIP star icon

Answer 29

B. Add the guests’ info and select the First-Time Guest icon.

Question 30

Can you remove a guest from the hold list and place them back on the waitlist?
How?
A. No, once the name is placed on the hold list, it can no longer be retrieved.
B. No, once the name is placed on the hold list, you can only view the name.
You will have to re-enter the guests’ info on your waitlist.
C. Yes, select the parties’ name, then select “Move to Waitlist.”

Answer 30

C. Yes, select the parties’ name, then select “Move to Waitlist.”

Question 31

How do you seat pre-assigned tables?
A. Locate the party’s name on your waitlist, select the pre-assigned
table.
B. Locate the party’s name on the waitlist, select assign tables, select the preassigned table.

Answer 31

A. Locate the party’s name on your waitlist, select the pre-assigned
table.

Question 32

You are on a 30-40 minute wait. There is a party of six on the list that has been
waiting 10 minutes and a party of four that has been waiting 30 minutes. A 6 top
booth opens. Who do you seat?
A. The party of six
B. The party of four

Answer 32

B. The party of four

Question 33

How can you page a party without seating it?
A. Call them on the intercom
B. Reset the pagers so they all buzz
C. Seat and unseat the guest
D. Blue page button at the bottom of screen

Answer 33

D. Blue page button at the bottom of screen