AFM 132 - Chp.10 - Human Resources Management Flashcards
how does an organization plan and manage one of the most valuable and expensive resources?
human resources management (HRM)
define the employee lifecycle (ELC)
considers how employees move through a company
what’s the role of the ELC?
help the company design the overall employee experience as carefully as they would plan out the customer experience
what are the components of the ELC?
recruitment
onboarding
development
retention
offboarding
what’s the role of recruitment?
to attract candidates, select the right talent that best fits the roles in a company
what’s the role of onboarding
providing new employees with time and resources to learn more about the company, their responsibilities, and to meet their coworkers
what’s the role of development
enhancing the potential of employees, both professionally and personally, by providing learnings opportunities to develop their skills and abilities in the short and long term
what’s the role of retention
a focus on continually motivating and engaging employees, with the aim to manage employee satisfaction to keep top talent
what’s the role of offboarding
managing employee departures, both voluntary and involuntary
proper development + implementation of an ELC can _____ a company in attracting/retaining top talent, which ____ the overall reputation for a company and its brand
support, enhance
an employer’s brand has been suggested to be:
the image of your organization as a “great place to work” in the mind of current employees and key stakeholder in the external market
define recruitment
process of attracting + selecting quality talent that best fit the needs for the roles in a company
recruitment involve a series of____?
efforts to gain awareness and generate interest in the job opportunities available, conducting an active search for qualified candidates and deciding upon the best candidate(s) that match company needs
what are the steps in the 5-step recruitment plan?
- prepare an effective job description
- use the right recruitment tools
- conduct an initial screen of applicants
- interview the best candidates
- offer the job
define job descvription
specifies the responsibilities, working conditions, connection with other roles and experiences or skills an employee should possess to be successful in a role
why do some companies have policies that require jobs to be advertised internally first?
to promote a culture of growth/development
what are the external avenues to publicize employment opportunities + attract candidates
- company website
- social media
- online job boards
- advertising
- employment agencies
- word of mouth
- recruiting from post-secondary to attract co-op students
what are the steps to an initial screen of applicants?
use of software to help screen applicants
phone interviews
social media profiles
background checks
what upfront planning is required in interviewing the best candidates
- decision on who should be involved
- managing interview logistics
- how to evaluate each interview
- how to select the best candidate(s)
are interview one-sided?
no
what types of questions are asked during an interview?
- job ability
- personality
- ask for their questions
- employment assessments
define onboarding
the process of providing orientation for new employees
orientation traditionally reinforces a company’s _____
vision, mission, and values
what can be shared about a company during onboarding/orientation
company policies + procedures, codes of conduct, dress codes, work hours. workplace health and safety, confidentiality requirements, performance evaluation, security, emergency procedures
what’s a key part of orientation?
check-in with new employees to see how they are doing and if any additional support is needed