AFC Module 21 Consumer Rights and Responsibilities

Question 1

4 Consumer Rights established in 1962

Answer 1

1. Right to choose
2. Right to be heard
3. Right to be informed
4. Right to safety

Question 2

1985 United Nations established consumer protection

Answer 2

1. Right to consumer education
2. Right to a Healthy environment
3. Right to redress
4. Right to satisfaction of basic needs

Question 3

What does the BBB do?

Answer 3

Strives to protect the right to be heard

Question 4

What does NACA stand for?

Answer 4

National Association of Consumer advocates - attorneys who represent victimized consumers

Question 5

What is the CPSC

Answer 5

Consumer Product Safety Commission - set up to ensure products are safe for consumers to use