Adaptability, Compliance & Communication Flashcards

1
Q

Which change of job did you find the most difficult to make?

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2
Q

Tell us about the biggest change that you have had to deal with. How did you cope with it?

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3
Q

How do you ensure compliance with policies in your area of responsibility?

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4
Q

Tell us about a time when you went against company policy? Why did you do it and how did you handle it?

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5
Q

Tell us about a situation where your communication skills made a difference to a situation?

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6
Q

Describe a time when you had to win someone over, who was reluctant or unresponsive.

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7
Q

Describe a situation where you had to explain something complex to a colleague or a client.

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8
Q

Which problems did you encounter and how did you deal with them?

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9
Q

What is the worst communication situation that you have experienced?

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10
Q

How do you prepare for an important meeting?

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11
Q

Tell us about a situation when you failed to communicate appropriately.

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12
Q

• Demonstrate how you vary your communication approach according to the audience that you are addressing.

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13
Q

• Describe a situation when you had to communicate a message to someone, knowing that you were right and that they were wrong and reluctant to accept your point of view.

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14
Q

Give us an example where your listening skills proved crucial to an outcome.

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15
Q

Tell us about a time when you were asked to summarise complex points.

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16
Q

Tell us about a time when you had trouble remaining focussed on your audience. How did you handle this?

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17
Q

What place does empathy play in your work? Give an example where you needed to show empathy?

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18
Q

Describe a situation where you had to deal with an angry customer.

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19
Q

What type of writing have you done? Give examples? What makes you think that you are good at it?

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20
Q

How do you feel writing a report differs from preparing an oral presentation?

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21
Q

What positive and negative feedback have you received about your writing skills? Give an example where one of your reports was criticised.

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22
Q

How do you plan the writing of a report?

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