Active Listening Skills

Question 1

Psychologist who developed client-centered counselling model using active listening skills

Answer 1

Carl Rogers

Question 2

5 active listening skills

Answer 2

1. Attending
2. Bracketing
3. Leading
4. Reflecting
5. Probing

Question 3

Communicates nonverbally that “I am listening to you”

Answer 3

Attending

Question 4

Leaning forward the patient

Answer 4

Attending

Question 5

Maintaining eye contact

Answer 5

Attending

Question 6

Nodding head

Answer 6

Attending

Question 7

Sitting at 45 degree-angle to the patient

Answer 7

Attending

Question 8

Mental skill eliminating biases and prejudices

Answer 8

Bracketing

Question 9

Setting aside personal feelings, thoughts and judgments to focus to that of the patient’s

Answer 9

Bracketing

Question 10

2 kinds of leads

Answer 10

1. Indirect leads

2. Direct leads

Question 11

Open invitation of the doctor to the patient to talk about anything that he/she wishes

Answer 11

Indirect leads

Question 12

“What would you like to talk about?”

Answer 12

Indirect leads

Question 13

“What can I do for you?”

Answer 13

Indirect leads

Question 14

“And then?”

Answer 14

Indirect leads

Question 15

Requires that the doctor make a judgment call as to where he wants the patient to go

Answer 15

Direct leads

Question 16

Doctor directs the conversation to wherever the need is greatest

Answer 16

Direct leads

Question 17

The doctor acts as a “mirror” to the patient to what he is thinking and feeling

Answer 17

Reflecting

Question 18

The doctor listens to what the patient is saying and then using a fewer but clearer words, summarizes to the patient what the latter has said

Answer 18

Reflecting content (paraphrasing)

Question 19

Reflecting skill used when the doctor is not certain if he understood the patient correctly and would like confirmation from the patient

Answer 19

Perception checking

Question 20

Reflecting skill that provides patient emotional catharsis

Answer 20

Reflecting feeling

Question 21

Reflecting skill clarifying feeling or perception from patient’s behavior

Answer 21

Reflecting nonverbal behaviors

Question 22

Active listening skill where questions are asked in order to elicit more information

Answer 22

Probing