Active Listening Skills Flashcards
Psychologist who developed client-centered counselling model using active listening skills
Carl Rogers
5 active listening skills
- Attending
- Bracketing
- Leading
- Reflecting
- Probing
Communicates nonverbally that “I am listening to you”
Attending
Leaning forward the patient
Attending
Maintaining eye contact
Attending
Nodding head
Attending
Sitting at 45 degree-angle to the patient
Attending
Mental skill eliminating biases and prejudices
Bracketing
Setting aside personal feelings, thoughts and judgments to focus to that of the patient’s
Bracketing
2 kinds of leads
- Indirect leads
2. Direct leads
Open invitation of the doctor to the patient to talk about anything that he/she wishes
Indirect leads
“What would you like to talk about?”
Indirect leads
“What can I do for you?”
Indirect leads
“And then?”
Indirect leads
Requires that the doctor make a judgment call as to where he wants the patient to go
Direct leads
Doctor directs the conversation to wherever the need is greatest
Direct leads
The doctor acts as a “mirror” to the patient to what he is thinking and feeling
Reflecting
The doctor listens to what the patient is saying and then using a fewer but clearer words, summarizes to the patient what the latter has said
Reflecting content (paraphrasing)
Reflecting skill used when the doctor is not certain if he understood the patient correctly and would like confirmation from the patient
Perception checking
Reflecting skill that provides patient emotional catharsis
Reflecting feeling
Reflecting skill clarifying feeling or perception from patient’s behavior
Reflecting nonverbal behaviors
Active listening skill where questions are asked in order to elicit more information
Probing
