Accommodation Flashcards
Define catered.
Meals provided for as part of the holiday.-
Define self-catered.
No meals are provided. Cooking facilities may be provided in the accommodation, but not food.
Define room only.
No meal options or catering facilities.
Define reception.
The desk/office in a hotel that books rooms for customers and answers questions.
Define leisure.
Travelling for pleasure.
Define conference.
Work/business meeting. May take place over several days with a high amount of people.
Define events.
Planned occasion. Something that is organised for tourists to attend that interests them.
Define safety and security.
Tourists want to feel safe and secure and not worry about coming to harm or being injured within organisations.
Define customer service.
How a customer is treated by an organisation/their staff. The assistance and advice provided by company to those people who use/buy its products/services.
Define business.
Travelling for work purposes.
Define specifc needs.
Tourist may have specific needs that must be met by organisations. This could be a disability such as using a wheelchair or a preference such as consuming vegan food.
Define visitor experince.
When a tourist visits an organisation, they will have an impression of the place which is described as their experience.
Define sustainibilty.
A kind of tourism that has more benefits than negative impacts, especially relating to the environment, the economy and communities. Truly sustainable tourism should make destinations better for people to live in as well as visit.
Define trends.
What is popular at the moment and ‘in fashion,’ Customers will want to buy holidays/experiences that are trending, therefore, organisation will see an increase in sales if they offer products/services that are trending.
Describe features of a one star hotel.
Open 7 days, defined reception, at least 5 bedrooms with private facilities, iron and ironing board, breakfast daily and evening meals 5 times a week, bar/lounge, standard of cleanliness, positive attitude from staff.
Describe features of a two star hotel.
(All of the products/services available in star below plus) well presented menu, basic guest services and anticipation guest requirements.
Describe features of a three star hotel.
(All of the products/services available in stars below plus) access without a key from 7am to 11pm and with a key at other times, dinner served six evenings a week and snacks on the seventh, room service for drinks/snacks during evening/daytime, all bedrooms ensuite, internal phone system, Wi-Fi in public areas.
Describe features of a four star hotel.
(All of the products/services available in stars below plus) 24 hours room service with full breakfast/dinner, restaurant open to all residents and non-residents for breakfast and dinner everyday, higher staffing levels, WIFI in bedrooms, 24 hour access facilitated by on-duty staff, thermostatic showers en suite, enhanced services such as assistance, meals or lunch or afternoon tea, anticipation of individual guests needs to be evident, very good social skills.
Describe features of a five star hotel.
(All of the products/services available in stars below plus) spacious bedrooms, open all year, all dinner courses served to guests, multilingual receptionists, addition facilities e.g. business centre, enhanced services such as valet parking or escort, baths in 80% of bathrooms, immaculate presentation, staff impeccably presented.
What is a motorhome?
A large motor vehicle that is designed to be lived in while travelling. It contains cooking equipment, one or more beds, and sometimes a toilet.
What is the role of accommodation?
Plays a critical role in providing tourists with comfortable and safe places to rest, sleep, and stay during their travels. Accommodations vary from budget options to luxurious resorts, catering to a diverse audience with different needs and preferences.
