AC 1.1

Question 1

Types of formal restaurants

Answer 1

Gueridon
Plated
Waiting

Question 2

What is plated service

Answer 2

The meal is plated up and brought to the customer’s table by waiting staff

Question 3

What is gueridon service

Answer 3

(trolley or moveable service) the customer’s food is cooked at the table for dramatic effect, e. g crepes

Question 4

What is waiting service

Answer 4

The food is served to the customers by waiting staff

Question 5

What is street food service

Answer 5

Ready to eat food or drink, sold on street or public space, e.g a festival or market

Question 6

What is self service

Answer 6

Where customers help themselves to food, for example a global buffet or carvery, meat is-carved by the chef and customers can help themselves to vegetables, sauces etc

Question 7

What is fast food service

Answer 7

Food is made to order very quickly, can be taken from the restaurant to eat, seats/tables often provided

Question 8

What is cafeteria service

Answer 8

Small/ inexpensive restaurant or coffee shop, serves light meals and refreshments

Question 9

What are takeaway restaurants

Answer 9

They take an order and deliver it to the customers house, customers can also order food then take it away from the restaurant , e.g Chinese

Question 10

Three types of buffets

Answer 10

Sit down buffet
Stand up or fork buffet
finger buffet

Question 11

What is a stand up buffet

Answer 11

once the customer has chosen their food, they stand up to eat it- allows guests to circulate and meet other guests

Question 12

What is a sit down buffet

Answer 12

once the customer had chosen what food they want, they can sit down to eat it

Question 13

What is a finger buffet

Answer 13

Where all the food is prepared to be eaten with fingers, bite sized and easy to eat

Question 14

What is automatic vending

Answer 14

Drinks and food are stored in a machine with a glass front, item selected by customer, often coin operated, in places where food isn’t accessible e.g colleges

Question 15

What is transport catering

Answer 15

A variety of food service options available on planes, trains, ships

Question 16

What is hotel service

Answer 16

provides overnight accommodation and food and drink options

many offer breakfast, lunch,evening meals, room service

Question 17

bed and breakfast service

Answer 17

Offers overnight accommodation and breakfast, often in private family homes where rooms are made available to guests

breakfast usually served in dining room or the owners kitchen

Question 18

what is a commercial establishment

Answer 18

businesses that provide food and drink services and operate to make a profit

Question 19

what is a residential establishment

Answer 19

a business that provides accommodation as well as food and drink services

Question 20

what is a non- residential establishment

Answer 20

a business that provides hospitality and catering services, but not accommodation

Question 21

what is a non- commercial establishment

Answer 21

a business that does not operate in order to make a profit

Question 22

what is contract catering

Answer 22

Contract catering is when an organisation hires an independent caterer to provide their workplace catering services, a place where catering facilities are unavailable

Question 23

examples of when contract catering would be used

Answer 23

weddings
banquet
garden parties

Question 24

advantages of contract catering

Answer 24

• better quality food
• you don’t have to worry/ hassle
• better customer satisfaction since it’s a professional service
• more variety of food

Question 25

when choosing a supplier, what is important to consider

Answer 25

• price
• delivery
• quality of product
• primary, secondary and tertiary market

Question 26

What do star ratings help with

Answer 26

they help customers know what services and facilities to expect at a hotel, restaurant etc

Question 27

Food hygiene standards 0-5

Answer 27

0 - Urgent improvement needed
1 - Major improvement necessary
2 - Some improvement necessary
3 - Hygiene standards are generally satisfactory
4- Hygiene standards are good
5- Hygiene standards are very good

Question 28

Restaurant standards 1-3 (Michelin stars)

Answer 28

1- very good restaurant
2- excellent cooking
3- exceptional cuisine