A5: Monitoring the work of people in health and care settings

Question 1

What does a line management do?

Answer 1

→Monitors work via observations and meetings
→They observe gaps in knowledge and review progress

Question 2

What is whistleblowing

Answer 2

→When a member of staff is aware that the quality of care is poor and reports this to bring about change
→Ensures malpractice is acted upon
→Early warning highlights malpractice before it leads to harm