a292 key terms Flashcards
organisation chart
a diagram which shows how the workers are organised in a business and who is responsible for whom
function
the specific job that a person or a department must do
hierarchy
this is when a business is organised from top down, the people higher up the hierarchy having more power than those below them
layers
the number of levels of authority which there are in a chain of command
Authority
The power that one person has to make decisions and to control what other workers do
Accountability
The responsibility that a person has for a job meaning that he or she will take the blame for what goes wrong as well ad the credit for what goes well
Chain of command
The link in the levels of authority from those at the top with the most authority to those at the bottom with the least
Line of communication
The route that a message travels between the sender and the person it is for
Line manager
This is a person who is directly responsible for other workers in the organisation
Subordinates
The workers that a line manager is responsible for
Spam of control
The number of subordinates who report directly to the line manager
Delegated
The process of giving a manager authority to a subordinate to make decisions for which that manager is responsible
Staff manager
A person who supports other departments across the organisation
training
developing the skills, knowledge and abilities of workers
flexibility training
when worker develop a range of skills so that they can do different jobs
