9.7 Flashcards
Modes of communication
Verbal/ spoken
Written/ textual
Non-verbal:
Graphic, symbolic, body language.
Written and verbal communication
Sender and reciever must use the same code of communication
Recognise and understands the language
The engineer must SEEK CLARIFICATION
Message had to be clear and unambiguous
Make sense of the messages meaning (jargon)
Components of good communication
Transmit
Encode
Decode
Receive
Feedback
Ways in which communication can cause problems.
Lack of communication -
forgetting to pass on important information, or loosing written communication
Poor communication -
An inability to convey what they recipient needs to know
Communication within teams
Before a task - to find out what has to be done
During a task - to discuss progress, ask questions, confirm intentions
End of the task - report its completion
Communication between teams
Passing over tasks at handover.
Include details about tasks, completed, in progress, and tasks yet to do.
Shouldn’t be rushed
Most common errors in communication and how to avoid errors
Most common error is assumptions
Errors can be minimised by feedback
Case study relating to logging and recording?
British midland airways
Rapid engine-oil loss
Maintaining currency
Keeping up to date
Knowledge/ skills
New aircraft types or varients
New technologies and systems
New tools and practices
Modifications to current aircraft
Revised maintenance procedures
Ways an engineer can keep up to date
Taking refresher courses
Reading briefing materials, memos, bulletins
Studying maintenance manual amendments
Responsibility for maintaining currency
Employees and employers share responsibility
- the organisation must provide appropriate training and allocate time for their staff to complete it before working on a new aircraft or variant
- the engineer should take ownership of keeping up to date in their role
Dissemination of information
Sharing information
