9.3 Social Psychology - Culture Issues To Management, Supervision And Leadership Flashcards
what is safety culture?
“a set of beliefs, norms, attitudes, roles and social and technical practices concerned with minimising exposure of employees, managers, customers and members of the general public to conditions considered dangerous or hazardous”
how can a culture of an organisation be best judged?
by what is done rather than what is said
what are some of the key components of a safety culture? (8)
-not forgetting to be afraid
-creating a safety system that collects, analyses and disseminates info on incidents
-good reporting culture
-a just culture
-flexible culture willing to change
-respect for the skills, experience and abilities of the work force
-training investment
-a learning culture
what is social culture?
the way an individual behaves outside an organisation is likely to have a bearing on how they behave within it.
could be social differences in nationality, political views and religious beliefs
how are teams comprised?
one recognised leader, with 1 or more followers
number of individuals working together towards one shared goal, or,
number of individuals working in parallel towards one common goal
what are the advantages of working as a team? (3)
-share resources (knowledge, tools)
-can discuss problems and arrive at shared solutions
-can check each other’s work
-competition can lead to strong team identity
-encourage pride in the product of a team
-a group knows each others capabilities
what are the advantages of working as a team? (6)
-Share resources (knowledge, tools)
-can discuss problems and arrive at shared solutions
-can check each other’s work
-competition can lead to a strong team identity
-encourage pride in the product of a team
-a group knows each others capabilities
what elements are required for teams to work effectively? (4)
-communication
-cooperation
-coordination
-mutual support
what words could be used to describe cooperation?
pulling together
how would coordination be used in a team?
to ensure the team leader knows what their group members are doing.
delegation of tasks, supervising and monitored
what is at the heart of a teams identity?
mutual support
what does management have to consider?
between commercial drivers and ‘ideal’ safety practisies
what is the main job of the supervisor?
to prevent unsafe norms from developing and to ensure that good safety practices are maintained
what two types of leadership are there?
the person officially assigned the team leader role
and
an individual within a group that the rest of the group tends to follow
what does a good leader in a maintenance environment need?
-motivate the team
-reinforce good attitudes and behaviour
-demonstrate by example
-maintain the group
-fulfil a management role
