901 part 1 Flashcards
A technician needs to run a diagnostic DVD on a laptop running Windows 8.1. After setting the
boot order in the UEFI BIOS to the internal DVD-RW drive, the laptop still boots into Windows.
Which of the following settings needs to be adjusted in order for the laptop to boot from the DVDRW
drive?
A. TPM
B. Virtualization
C. Secure boot
D. UEFI BIOS password
c. Secure boot
A technician connects a second monitor to a desktop. It is physically located to the right of the
existing monitor, but the mouse pointer can only get to the second monitor by moving to the left
edge of the screen of the first monitor. Which of following display settings needs to be adjusted to
get the pointer to move with the physical placement of the monitor?
A. Scaling
B. Rotation
C. Position
D. Resolution
c. position
Which of the following types of cables are MOST likely to be used to connect to an external hard drive? (Select TWO). A. Molex B. SPDIF C. eSATA D. HDMI E. USB 3.0 F. CAT6e
c. eSATA
e. USB 3.0
A customer is building a high-end gaming PC and is seeking an appropriate power supply unit. Which of the following feature-sets of a power supply should be installed? (Select THREE). A. Mini-ITX form factor B. High number of connectors C. 24-pin main connector D. 20-pin main connector E. 350-450 watts of power F. Dual 12v rails
b. high number of connectors
c. 24 pin main connector
f. dual 12v rail
Which of the following is required during the installation of a digitizer?
A. Must be connected to the Internet
B. Must be cleaned
C. Must have the latest software installed
D. Must be calibrated
D. must be calibrated
A technician is troubleshooting an expansion card in a computer that allows the computer to
receive faxes over a VoIP line. The line connected to the expansion card is MOST likely which of
the following cable types?
A. Coaxial B. CAT3 C. CAT6 D. Multi-mode fiber E. Single-mode fiber
c. CAT 6
For which of the following types of printers should a technician obtain a maintenance kit containing
a fuser, transfer roller, and pickup rollers?
A. Thermal
B. Impact
C. Inkjet
D. Laser
d. laser
Which of the following cable connection types is an example of a mini DIN? A. BNC B. PS/2 C. RCA D. DB9
B. PS/2
A customer wants a computer for performing a single-threaded task as quickly as possible. Which
of the following CPU characteristics is the MOST important?
A. Clock speed
B. Hyperthreading
C. Fan speed
D. Number of cores
A. Clock Speed
Which of the following display technologies provides the BEST range of visible colors? A. CRT B. LCD C. Plasma D. OLED
D. OLED
A customer wants to transfer data from the DVR to a DVD. Which of the following should be used
on a workstation in order to extract the data for archiving?
A. Optical drive
B. Capture card
C. Thunderbolt
D. External storage
B. Capture Card
A small workgroup inherits a second-hand printer without networking capabilities. Which of the
following is the BEST method of sharing this resource among the workgroup?
A. Connect the printer to a Bluetooth adapterin order for the users to print
B. Connect the printer by using the onboard Infrared port
C. Connect the printer to a user’s workstation and share the device
D. Connect the printer to a parallel switch box
C. Connect the printer to a user’s workstation and share the device
A technician is building a new PC and notices that it has 8 DIMM sockets labeled 0 through 7.
Four are white and four are blue. Which of the following should the technician do FIRST?
A. Install the memory in the four white slots
B. Install the memory in the four blue slots
C. Consult the motherboard documentation
D. Install the memory in slots 0 through 3
E. Fill all slots with memory
C. consult the motherboard documentation
A user wants to reduce the amount of paper consumed on a multi-function printer. Which of the
following settings should be configured to achieve this outcome?
A. Orientation
B. Duplex
C. Collate
D. Economy ink
B. Duplex
A technician upgrades an older computer to Windows 8. The computer is running unusually slow,
but the hardware has no problems and is adequate for the OS. Which of the following is the MOST likely solution?
A. Change the boot sequence
B. Switch the BIOS to UEFI
C. Defragment the hard drive
D. Enable virtualization
C. Defragment the hard drive
Which of the following types of expansion slots is MOST frequently found in blade servers? A. PCIe B. PCI C. PCI-X D. miniPCI
C. PCI-X
A user wants to extend a PC’s capacity by connecting external devices. Which of the following
connectors will allow the user to accomplish this? (Select TWO).
A. eSATA
B. IEEE 1394
C. SATA
D. EIDE
E. IDE
A. eSATA
B. IEEE 1394
Which of the following memory types is primarily used in laptops? A. SDRAM B. DDR2 C. ECC D. SODIMM
D. SODIMM
A small company needs to print several color copies of the same contract to go to various
departments and customers. Which of the following printers will be the QUICKEST?
A. 3D printing
B. Thermal printing
C. Impact printing
D. Laser printing
D. Laser Printing
A computer technician is responding to a call about a printer that is causing streaks to appear on
every printout. Which of the following is the MOST likely cause?
A. Duplex unit
B. Toner cartridge
C. Imaging drum
D. Pickup rollers
C. Imaging drum
Which of the following adapters converts an analog signal to a digital signal? A. S-Video to RCA B. HDMI to VGA C. VGA to DVI-D D. DVI-D to HDMI
C. VGA to DVI-D
Which of the following MUST be the same when replacing a hard drive in a laptop?
A. The interface type of the existing drive
B. The speed of the new drive
C. The total data capacity of the PC
D. The cache size of the new drive
A. The interface type of the existing drive
A technician replaces a defective 250GB hard drive in a desktop with a 2TB hard drive. After
installation, the computer detects the new 2TB drive as a 250GB drive. Which of the following
should the technician do to fix this issue?
A. Reinstall the drive
B. Patch the OS
C. Upgrade the driver
D. Flash the BIOS
D. Flash the BIOS
Which of the following RAM types can continue working if there is corrupt data? A. Non-parity B. Dual channel C. Buffered D. ECC
D. ECC
Which of the following devices does a technician need to calibrate as part of an installation? A. Mouse B. Touch screen C. Keyboard D. Video card
B. Touch Screen
A technician is installing Hyper-V and is getting an error that the software is not able to be
installed. Which of the following processor characteristics should be checked?
A. Cache size
B. Virtualization support
C. Number of cores
D. Hyperthreading
B. Virtualization support
A technician is building a workstation that is to be used as an HTPC and will sit next to the audio receiver. Which of the following form factors would the technician MOST likely use because of its size? A. ATX B. Mini-ITX C. AT D. Micro-ATX
B. Mini-ITX
A technician has connected a laptop to a television via HDMI cable. The entire display cannot be
seen on the television. Which of the following settings should the technician modify?
A. Keystone
B. Resolution
C. Privacy filter
D. Frame rate
B. Resolution
A user is searching for a piano keyboard to connect to a PC. The user would like the keyboard to
communicate with the PC. Which of the following features should the user look for on a piano
keyboard to BEST facilitate this?
A. MIDI
B. USB
C. TCP
D. HDMI
A. MIDI
A user opens a service ticket for a laser printer that has paper jams. Lately, jamming has become
more frequent. The technician recreates the problem and checks the printer logs for more
information about the printer. Which of the following choices are MOST likely fixes to this problem?
(Select TWO).
A. Clean and inspect the laser drum assembly
B. Clean and inspect the entire paper path
C. Use the printer maintenance kit to replace parts
D. Replace the paper exit assembly switch
E. Clean and replace the paper out sensor
F. Clean the fuser cold roller and verify fuser operation
B. Clean and inspect the entire paper path
C. Use the printer maintenance kit to replace part
The technician would like to upgrade a workstation by adding a USB 3.0 card, and updgarding the
video card, sound card, and NIC. The technician is concerned about power consumption by the
expansion cards. Which of the following upgrades would MOST likely require also upgrading the
power supply?
A. Video card
B. USB 3.0 card
C. Sound card
D. Network card
A. Video card
Which of the following protocols would be used for file sharing between MAC OS and Windows OS workstations on a LAN? A. IMAP B. SMB C. SSH D. RDP
B. SMB
Which of the following Internet connection types is known to have a significantly higher latency than the others? A. Cable B. Satellite C. DSL D. Fiber
B. Satellite
Under normal circumstances, which of the following wireless standards provides the slowest transfer speed at 2.4GHz? A. 802.11a B. 802.11b C. 802.11g D. 802.11n
B. 802.11b
An IT Director wants to increase security on the company website to prevent man-in-the-middle
attacks. Which of the following Internet protocols should be implemented to meet the requirement?
A. HTTPS
B. IMAP
C. TELNET
D. SMTP
A. HTTPS
Which of the following ports is used for a secure browser connection for an online purchase? A. 23 B. 80 C. 110 D. 443 E. 3389
D. 443
Which of the following ports is typically used for sending email? A. 21 B. 22 C. 23 D. 25
D. 25
Which of the following connectors are commonly used for fiber optic cables? A. RJ-11 and RJ-45 B. ST and LC C. F-connectors D. BNC
B. ST and LC
A machine receives an IP address starting with 169.254.x.x when which of the following occurs?
A. When the machine is using IPv6
B. When the next IP range begins with 169.253
C. When the DHCP server does not respond
D. When the operating system is Unix or Linux
C. When the DHCP server does not respond
A technician is connecting a PoE enabled phone and needs to run the drop from the switch that is
55 meters (180.4 feet) away. Which of the following cable types would be the MOST suitable for
this purpose?
A. Fiber
B. Coaxial
C. CAT3
D. CAT6
D. CAT 6
Which of the following is an advantage of using DHCP for network addressing? A. Simplified configuration B. More addresses are available C. Faster connection speeds D. Lower latency times
A. Simplified configuration
A user wants to implement a wireless router that will have the fastest data speeds and operate
over the 5GHz frequency. Which of the following standards should the user select?
A. 802.11a
B. 802.11ac
C. 802.11g
D. 802.11n
B. 802.11ac
Which of the following devices is BEST to use when designing a SOHO network to ensure the least amount of collisions? A. Switch B. Bridge C. Hub D. Access point
A. Switch
Which of the following Internet connection types is a digital form that runs over standard telephone wiring? A. Fiber B. Dial-up C. Cable D. DSL
D. DSL
The device that allows two different networks to communicate with one another is: A. a repeater. B. a hub. C. a router. D. an access point.
C. a router
A technician is tasked with finding and labeling where a network connection terminates in a patch
panel. Which of the following tools would be BEST for the technician to use?
A. Ethernet cable tester
B. Tone generator and probe
C. RJ-45 loopback plug
D. Patch panel punchdown tool
B. Tone generator and probe
A technician is tasked with replacing all the APs in an office building for greater speeds. The
current location of APs allowed for total coverage of WiFi throughout the office. Which of the
following 802.11 standards should be used?
A. a
B. ac
C. b
D. g
E. n
B. ac
Joe, a technician, is tasked to install a new client machine. He notices the machine is not getting
any network connectivity. He tests the network cable between the PC and the network jack and
confirms it is good. Joe goes to the network closet and finds several network cables not connected
to the switch. Which of the following tools would Joe use to determine which cable goes back to
the correct network jack?
A. Loopback plug
B. Toner probe
C. WiFi analyzer
D. Punchdown tool
B. Toner Probe
A network administrator has a requirement to implement a WiFi hot-spot for the public. Which of the following should be used for secure access? A. WEP and TKIP B. WPA2 and AES C. WPA and static IPs D. WPA2 and MAC filtering
B. WPA2 and AES
